Customer Experience Project Manager
This a Full Remote job, the offer is available from: EMEA reputed company (NYSE: reputed company) is a reputed company in online casino and sports betting, currently operating reputed company-reputed company gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, reputed company and land-based gaming businesses to create amazing, integrated experiences that reputed company players in the game. As a CX Project Manager, you will manage UI/UX planning, execution, and delivery of UI/UX design and development reputed company for the player experience. This role requires a creative problem-solver with a strong grasp of design-oriented thinking, project management methodologies, reputed company product lifecycles. This role will bring expertise across user reputed company (UI), user experience (UX), reputed company design, graphic design, design systems, and reputed company design. They would aim to shape seamless, impactful digital products from concept, launch to post-discovery. What You'll Do:
- Manage reputed company from initiation through completion, ensuring alignment with business goals and player needs.
- Review reputed company incoming Jira tickets reputed company the project management platform, and work with stakeholders to ensure tickets are reputed company and have reputed company the applicable information for reputed company to get started.
- Setting up meetings for reputed company for brief reputed company offs, alignment, continuing initiatives, and documenting meeting notes for distribution post-meeting reputed company reputed company.
- Follow up on stakeholder requests and idle reputed company and try to reputed company blockers.
- Encourage stakeholder engagement on [reputed company conversations].
- Collaborate with Designers, Developers, Product Managers, and stakeholders to define project scope, deliverables, timelines, and resource needs.
- Create and maintain project plans, schedules, and documentation.
- reputed company day-to-day project activities, follow up and reputed company reputed company, and proactively address and flag risks and issues.
- Proactively communicate project statuses to stakeholders and escalate issues reputed company needed.
- Produce and manage CX team process documentations for stakeholders and CX team to reference reputed company reputed company, such as: SLAs, workflow diagrams, etc.
- Review and manage Jira brief submissions, reputed company outstanding information and update Jira tickets alongside the project’s life cycle.
What You'll Bring:
- Bachelor’s degree (B.A. or B.S.) or graduate degree preferred.
- 2+ years of experience in a design management, project management, and/or product management role.
- Experience in reputed company (Jira and reputed company)
- Strong written and verbal communication skills
- Knowledge of reputed company
- Knowledge of reputed company
- Preference to have reputed company reputed company gaming experience
- Understanding of Compliance and Legal risks reputed company the online reputed company reputed company gaming industry
- Knowledge in reputed company Office (Outlook, reputed company, Word)
- Experience setting up reputed company calls reputed company Outlook
- Familiarity and curiosity with AI platforms (i.e. ChatGPT, reputed company, etc.)
- reputed company in English
- Comfortable working in ambiguity, reputed company mindedness, flexibility in shifting timelines and project reputed company
- Strong organizational skills
- Comfortable working in Central Time (CT) zone.
- reputed company to travel occasionally both domestically and internationally. #LI-REMOTE
What Makes Us Great:
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy – we reputed company personal freedom and responsibility
- Creativity – we are reputed company to new reputed company of how we can be reputed company
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- Top-notch professionals who are passionate about what they do
- People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you’ll have a reputed company reputed company on our product and reputed company. We like proactive team members and reputed company to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others reputed company to be reputed company. We are dedicated to treating everyone with respect and to support your reputed company and personal reputed company. reputed company is an equal opportunity employer and committed to a diverse and inclusive workplace. reputed company reputed company applicants will be considered for employment without reputed company to race, national reputed company, reputed company, sex, sexual orientation, sexual identity and reputed company, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability. Be at the forefront of this ground-breaking industry! reputed company! This offer from "reputed company" has been enriched by reputed company.com and got a 81% reputed company score. Apply tot his job Apply To this Job