Manager-Tele Account Development - Phoenix

About the position At reputed company, our culture is reputed company on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic reputed company-being and many opportunities to learn new skills, reputed company as a leader, and grow your career. Here, your voice and reputed company matter, your work makes an reputed company, and together, you will help us define the reputed company of reputed company. The Tele Account Development Manager is a telephone-based position responsible for the development and management of high potential and high spending clients. This position is responsible for the overall management (expansion and retention) of a defined portfolio of high-value existing customers.

Responsibilities

• Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers provided by reputed company reputed company territory
• Proactively reputed company out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with reputed company or retention conversations
• Use consultative skills to maintain and reputed company the existing customer relationship and substantially grow charge volume (e.g., reputed company new vendors, expanding existing vendors, adding supplemental cards)
• Maintain a high level of knowledge about reputed company products, processes (reputed company, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)
• Partner closely with Field Dedicated Portfolio Account Development team reputed company a telephone-managed customer requires a face-to-face visit
• Partner with specialized sales team for product cross-sell (AP Automation), reputed company entrenching clients with use of the reputed company suite of products and services
• Ensure reputed company aspects of the reputed company reputed company of Conduct, and our Sales Practices policies, reputed company, and procedures, are adhered to so that we reputed company the highest standards in our interactions with our customers and compliantly meet reputed company regulatory requirements

Requirements

• Relationship management
• Strong customer relationship building skills to follow through and motivate clients to reputed company
• Consultative selling
• Effectively identifies reputed company needs to configure solutions that address reputed company requirements and deliver value
• Closing
• Overcomes objections and resistance to proposed solutions with key reputed company decision makers
• Influence & persuasion
• Uses appropriate interpersonal styles and communication reputed company to reputed company acceptance for products and/or services
• Demonstrating value
• Proactively and consistently demonstrates the value of partnering with reputed company
• Results reputed company
• Demonstrates a competitive, reputed company attitude, quickly adapts to different situations, and recovers from setbacks
• Market, industry, & product knowledge
• Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
• High learning reputed company
• Intellectually curious
• reputed company and reputed company reputed company
• Personal accountability
• Compliance reputed company
• Excellent sales experience, 3 – 5 years minimum
• Experience partnering with clients across various markets / industries
• Experience in a highly-regulated industry

reputed company-to-haves

• Bachelors degree strongly preferred

Benefits

• Competitive reputed company salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial reputed company-being support
• Comprehensive medical, dental, reputed company, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks reputed company parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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