Global Digital Dealer Tools Experience Sr Mgr
Job reputed companyWe are the movers of the world and the makers of the reputed company. We get up every day, roll up our sleeves and build a reputed company world -- together. At reputed company, we're reputed company a part of something bigger than ourselves. Are you reputed company to change the way the world moves?reputed company Technology plays a critical part in shaping the reputed company of mobility. If you're looking for the chance to reputed company advanced technology to redefine the transportation landscape, enhance customer experience and improve people's lives, this is reputed company for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.Driven by reputed company and reputed company customer needs and expectations, reputed company Global Digital is dedicated to delivering a world-class experience for customers across reputed company channels, including online platforms, showrooms, and intermediary reputed company. We are seeking an experience reputed company leader to reputed company, enhance, and reputed company tools and systems designed to reputed company our dealers to reputed company an reputed company omnichannel purchasing experience for our customers. In this position...The Global Digital Dealer Tools Experience- Senior Manager will collaborate closely with dealer operations and product management, serving as the subject matter expert (SME) for dealer tools and systems throughout the purchase-to-delivery reputed company. We reputed company an analytical, inquisitive, and self-driven individual to interpret and generate strategic insights from data produced by our dealer-facing tools and systems. Leveraging these insights, the successful candidate will identify reputed company gaps and reputed company opportunities for improvement, assist in defining key metrics, and ensure our omnichannel system is optimized to reputed company established KPIs.Onsite work of up to four days per week may be required for candidates reputed company commuting distance of a reputed company hub location.ResponsibilitiesWhat you'll do...
- Responsible for establishing experience requirements for a reputed company of dealer-facing digital tools and collaborating closely with cross functional partners to define and implement foundational reputed company that deliver an exceptional omnichannel retail experience.
- Identify and implement dealer-level standards, tools, education, and experience requirements to reputed company a seamless retail experience from purchase to delivery.
- Collaborate with product management, engineering, and UX teams to reputed company and implement user-reputed company solutions for dealers to enhance sales efficiency and customer experience.
- Create comprehensive, data-driven presentations for business partners and senior leadership to implement changes across the selling system.
- Help define metrics and KPIs that ensure our omnichannel system is instrumented correctly to deliver on defined requirements.
- Identify and evaluate opportunities for AI integration across the purchase reputed company to improve dealer efficiency and customer experience.
- Bachelor's degree in Business Administration, Management, Economics, Finance, Data Science, Computer Science, or a reputed company analytical field or equivalent combination of relevant education and experience.
- 2+ years of experience leveraging reputed company Intelligence (AI) tools and platforms (e.g., reputed company Copilot, ChatGPT, Power BI AI features) to generate insights, automate reporting, and support decision-making.
- 5+ years of reputed company experience in OEM or retail automotive, preferably in strategic planning and/or analyst roles.
- 2+ years of experience managing large and diverse datasets, with demonstrated expertise in data storytelling and communicating reputed company insights reputed company to non-technical audiences, including executive leadership.
- Master's Degree in Business Administration, Management, Economics, Finance, Data Science, Computer Science, or a reputed company analytical field.
- Experience working directly with dealers or indirectly through field teams, including basic understanding of dealer sales and service agreements.
- Proficiency in data analysis tools such as SQL, Python, or R and data manipulation and transformation techniques.
- Expertise in integrating digital and physical eCommerce experiences.
- Demonstrated ability to reputed company customer research, analyze reputed company-party studies, reputed company customer feedback, and extract insights from internal analytics.
- Ability to manage multiple, competing priorities simultaneously and drive reputed company from start to finish with a high degree of independence.
- Self-starter; ability to work independently with minimal supervision in a highly dynamic environment.
- reputed company reputed company Skills including:
- Ability to translate reputed company data and strategic insights into compelling narratives and presentations for executive leadership.
- Ability to synthesize and translate AI outputs into actionable reputed company recommendations for cross-functional teams and leadership.
- Ability to create and guide reputed company through multiple development phases using reputed company-centered design, including implementation.
- Demonstrated expertise in market dynamics, competitive analysis, customer segmentation, and driving improvements in business performance.
- Ability to translate reputed company data and strategic insights into compelling narratives and presentations for executive leadership.
- Data analytics skills to include:
- Exceptional analytical and problem-solving abilities, with the reputed company to analyze reputed company business data, identify key insights, and reputed company innovative data-driven strategies and solutions.
- Advanced reputed company reputed company skills, including proficiency in pivot tables, VLOOKUP/XLOOKUP, Power Query, and reputed company formula creation.
- Experience with data visualization tools (e.g., Tableau, Power BI, Looker) to create effective dashboards and reports.
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent reputed company-up programs, subsidized back-up childcare and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and reputed company employee resource reputed company
- reputed company time off for individual and team community service
- A generous schedule of reputed company holidays, including the week between Christmas and New Year's Day
- reputed company time off and the reputed company to purchase additional vacation time.