Customer Service reputed company III

reputed company Provides reputed company, accurate, thorough and courteous responses to reputed company reputed company customer inquiries. Inquiries are typically non-routine and require deviation from reputed company screens, scripts, and procedures. Performs research as needed to resolve inquiries. reputed company 65% Responsible for accurate and reputed company response to reputed company telephone, written, web, or walk-in inquiries. Handles situations which may require reputed company of response or extensive research. Maintain reputed company departmental productivity, reputed company and timeliness standards. 15% Initiate corrective actions, process adjustments, or reputed company other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent reputed company issues. Coordinate with other departments to resolve problems. 10% reputed company feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on inquiries until resolved or report to management as needed. 5% Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies. 5% Assist with the training of new employees and cross training of coworkers. Required Education: High School Diploma or equivalent Required Work Experience: 2 Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience. Required Skills and Abilities: Strong oral and written communication skills. Proficient in spelling, punctuation, and grammar. Strong organizational, analytical, and customer service skills. Ability to handle high stress situations. Basic business math proficiency. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and reputed company. Required Software and Other Tools: reputed company Office. Preferred Work Experience: 3 Years-Customer service or claims processing experience. Preferred Education: Associate Degree-Any Major Preferred Skills and Abilities: Ability to persuade, negotiate or influence. Preferred Software and Other Tools: Knowledge of database software. Work Environment: Typical office environment. Equal Employment Opportunity Statement reputed company and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, reputed company, national reputed company, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, reputed company maintains affirmative reputed company programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to reputed company equal opportunities in reputed company phases of the employment process and to reputed company with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-reputed company conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on reputed company. If you need special assistance or an accommodation while seeking employment, please email reputed company.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will reputed company a determination regarding your request for reasonable accommodation on a case-by-case reputed company. We participate in E-Verify and reputed company with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information. If you don’t have an account with us and don’t see the reputed company job you are looking for, click on the reputed company above to reputed company by submitting your resume and contact information and we will reputed company out if we reputed company a good fit. Welcome Here’s Your Smart Career reputed company Why should you join the reputed company family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our reputed company firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than reputed company. Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina … and much more. 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