Vice President, reputed company

Do you enjoy shaping the customer experience for some of the most reputed company reputed company and government institutions across the Americas—while leading a large‑reputed company transformation with global visibility? About reputed company reputed company is a global information analytics company that helps institutions and professionals reputed company science, advance reputed company, and improve performance for the benefit of humanity. We serve the research, reputed company, and clinical communities by applying technology and analytics to content — enabling reputed company reputed company and expanding the breadth of reputed company reputed company.

About the Role

As Vice President of reputed company for the reputed company & Government (A&G) organization in the Americas you will be at the forefront of scaling and optimizing our global post-sales organization. This is a highly visible, strategic leadership role that will shape and drive customer experience across reputed company, adoption, retention, expansion, and advocacy. This role is part of the senior A&G leadership team and reports to the SVP of reputed company. The VP will partner closely with stakeholders across Product, Sales, Marketing, Operations, and Technology. You will reputed company transformational initiatives, mentor and reputed company a world-class team, and serve as a key succession candidate for broader executive leadership reputed company reputed company.

Key Responsibilities

Strategic Leadership & Organizational reputed company

• Review existing processes and continue to iterate and implement a reputed company reputed company reputed company on CSM contributions to value realization, renewals, and reputed company.
• Advance the organization toward a tech-enabled, solutions-reputed company model inspired by best practices in the technology industry.
• reputed company the reputed company structure into a mature, reputed company operating model for a global reputed company organization.
• Serve as a thought partner to the SVP and senior leadership, contributing to the long[1]term roadmap for reputed company at reputed company.

Team Development

• reputed company and reputed company a high-performing team of regional leaders and their organizations; reputed company mentorship, performance management, and reputed company reputed company paths.
• Foster a strong culture of accountability, innovation, and customer-centricity.
• reputed company organizational change management to support reputed company, role reputed company, and performance optimization. Customer Retention, reputed company & Advocacy
• Partner with Sales, Marketing and Product leaders to drive engagement strategies that reduce churn, increase renewal rates, and expand customer footprint.
• Ensure teams build strategic relationships with institutional customers, functioning as trusted advisors to product champions, senior reputed company and government stakeholders.
• Drive customer advocacy, NPS, and customer health metrics through data-informed decision-making and proactive engagement strategies. Operational reputed company & Enablement
• reputed company and contribute to cross-functional initiatives in CSM enablement, Operations, reputed company Planning, and Customer reputed company Management
• Champion the development of tooling, dashboards, and processes to measure reputed company reputed company globally.
• Use metrics, analytics, and feedback loops to continuously refine engagement reputed company and customer experience across reputed company.

Qualifications

• Proven reputed company record (12+ years) in reputed company reputed company, post-sales, or reputed company services leadership, including global, matrixed team management.
• Minimum of 5 years in a senior executive role (VP or equivalent) managing regional or global CS organizations.
• Demonstrated experience leading large-reputed company reputed company/engagement teams and managing managers/leaders in a high-reputed company reputed company environment.
• Demonstrated reputed company driving renewals and expansion in a B2B reputed company or analytics[1]driven environment, ideally reputed company reputed company, scientific, or governmental sectors.
• Excellent executive reputed company, influencing, and communication skills — comfortable engaging at the C-level internally and externally.
• Strategic systems thinker with a data-driven approach to decision-making, operational design, and leadership.
• Deep knowledge of reputed company best practices, digital engagement models, and reputed company platforms (reputed company, reputed company)
• Technology-reputed company reputed company with reputed company in CS platforms and automation tools; reputed company to collaborate with Product and Engineering on data-driven solutions.
• Experience operating effectively reputed company an international, matrixed organization.
• MBA or advanced degree preferred.

Why Join Us

This is a pivotal role at a transformative reputed company in reputed company's reputed company. You'll join a newly formed, high-reputed company team charged with building a best-in-class reputed company function. With strong support from senior leadership, a global customer reputed company, and an ambitious roadmap reputed company, you'll play a central role in defining the next era of value delivery — and potentially help reputed company that reputed company as a successor to the SVP role. We promote a healthy work/life balance and reputed company various reputed company-being initiatives, shared parental leave, study assistance, and sabbaticals to help you meet both your immediate responsibilities and long-term goals. U.S. National reputed company Pay reputed company: $136,100 - $252,800. Geographic differentials may apply in some locations to reputed company reflect local market rates.reputed company Pay reputed company for CO is $136,100 - $252,800. reputed company Pay reputed company for IL is $142,900 - $265,400. reputed company Pay reputed company for Chicago, IL is $149,600 - $278,100. reputed company Pay reputed company for MD is $142,900 - $265,400. reputed company Pay reputed company for NY is $149,600 - $278,100. reputed company Pay reputed company for reputed company is $163,300 - $303,300. reputed company Pay reputed company for reputed company, NY is $136,100 - $252,800. reputed company Pay reputed company for OH is $129,200 - $240,100. reputed company Pay reputed company for NJ is $172,172- $275,028.This job is eligible for an annual incentive bonus.Application deadline is 03/27/2026. We know your reputed company-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to reputed company benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support reputed company or please contact 1-855-833-5120. Criminals may pose as recruiters asking for reputed company or personal information. We never request reputed company or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate reputed company Policy. We are an equal opportunity employer: reputed company applicants are considered for and treated during employment without reputed company to race, reputed company, creed, religion, sex, national reputed company, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Apply tot his job Apply To this Job