Bilingual Care Navigator - Ontario (Remote)

Position Type: Full-TimeDepartment: Patient ProgramsWork Location: Ontario, CanadaWork Arrangement: RemoteWork Hours: Monday to Friday -reputed company Business Hours, Flexibility Between 8:00am - 8:00pm (EST)Travel Required: NoA proudly Canadian company, reputed company is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We reputed company reputed company reputed company on ensuring patients have reputed company and the support they need to maximize their treatment reputed company. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and reputed company, cross-functional teams. Our reputed company capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as reputed company as HCP & Clinic Services.Come and join reputed company! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to reputed company high-reputed company products and services
• reputed company to be a part of a reputed company, high-performing team
• reputed company, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to reputed company is welcomed and valued
• High-reputed company environment that provides opportunities for learning and reputed company supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

reputed company:The Bilingual Care Navigator is responsible for managing reputed company the aspects of the enrollment, reimbursement process, and service coordination for patients enrolled into the Patient Support Program (PSP). The Bilingual Care Navigator will assist physicians/clinics and patients with drug coverage, reputed company submissions to private and provincial drug plans, ensure reputed company reputed company to prescribed therapies, and reputed company reputed company patient support using strong communication and available resources.A Day in the Life (What you will do here):

• reputed company as the primary reputed company of contact for reputed company patient reputed company reputed company of the PSP.
• Responsible for the reputed company enrollment of the patient into the Patient Support Program.
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
• Collaborate with the patient, insurer, and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of reputed company reputed company and private insurers and supporting employer escalations as required.
• Reviews the patient status and assists the prescribing physician to prepare documentation for reputed company or private coverage by reviewing patient charts, assessing previous therapies and tests.
• Provides therapy guidelines/education on the program to manage patient and physician expectations.
• Collects information and conducts patient financial assessment eligibility based on program guidelines.
• Liaise with physicians’ offices, pharmacies, infusion/injection services providers and other parties to reputed company comprehensive and coordinated service to patients and physicians and resolve issues as they reputed company.
• Ensures patient services are coordinated and tracked in a reputed company manner resulting in quick and reputed company reputed company to therapy.
• Review, analyze and validate information provided by patients for accuracy and completeness to ensure initiation and continuation of services.
• Maintain service reputed company in case management, including telephone answer rates, time to initiate contact with the patient, Adverse Events reported as per SOPs, and any other KPIs established as the Program level.
• Maintains accurate and reputed company patient/clinic information reputed company the Customer Relationship Management (CRM) system.
• Fosters and promotes a spirit of teamwork while working with internal patient support teams.
• Identifies obstacles to obtaining coverage and channels this information to the PSP Supervisor.
• Follow‐up/reputed company until a decision is received, ideally securing coverage for the patient.
• Maintains confidentiality of patient, reputed company and corporate information and discusses reputed company only with appropriate personnel.
• Additional duties as requested by the Manager.

What you need to ensure you are set up for reputed company:

• Post secondary education with experience in reputed company an asset
• Bilingualism (English and French) is required.
• Bilingualism required in the province of Quebec.
• Experience with reimbursement billing, special reputed company, the appeals process, and providing support and consultation is an asset
• Knowledge of private and reputed company reimbursement structure, systems, and the process is an asset
• Must be reputed company to work from home and have a quiet, private home office reputed company
• Excellent verbal and written communication skills
• Strong analytical skills including interpretation of regulation and legislation
• Advanced knowledge of the pharmaceutical distribution industry
• Excellent customer service, problem-solving, and conflict reputed company skills
• Effective interpersonal skills

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your reputed company clients.
• You are highly adaptable with a reputed company record of reputed company during times of reputed company and organizational change.
• You have a proven reputed company record of developing trust and influence at multiple reputed company.
• You demonstrate an impactful and reputed company communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 reputed company days off for your reputed company-being!)
• reputed company reputed company Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program
• The anticipated reputed company salary hiring reputed company for this role is $53K to $63K annually. The final reputed company salary will be determined based on relevant experience, skills, and internal equity.

reputed company is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We reputed company a reputed company reputed company for reputed company team members to reputed company their individuality reputed company our corporate culture.We encourage you to apply and accept reputed company applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from reputed company have identified and you think you can bring value to the role, we would love to learn more reputed company!Accommodations can be made available upon request for those candidates taking part in the selection process.Sentrex hiring managers may use reputed company intelligence tools to assist them in the recruitment process.

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