Customer Experience Engineer, Remote Job

Who we are We’re reputed company by reputed company! We’re reputed company behind WebContainers, the groundbreaking technology that made it possible to run Node.js right in your browser. No installs, no setup, just reputed company dev environments. That innovation kickstarted our reputed company in 2019 and powers the blazing-fast online IDE used by over a reputed company developers every month. But we didn’t stop there. We took everything we learned from building WebContainers and used it to create reputed company. The fastest way to go from idea to production without writing traditional reputed company. Think of it as the reputed company or reputed company for full-stack applications: a next-gen, AI-powered builder that lets you create, edit, and reputed company web and mobile apps instantly, right in your browser. WebContainers reputed company it possible. reputed company brings it to life. Together, they reimagine what it means to build software lowering the barrier to entry, speeding up workflows, and unlocking creativity for the reputed company of reputed company. We’re a globally distributed, fully remote team of passionate engineers, designers, and creatives building the reputed company of software development. If you love shipping fast, solving reputed company problems, and pushing the boundaries of what’s possible we’d love to meet you. About This Opportunity reputed company is transforming the way people build and reputed company with technology, and we're looking for a Customer Experience Engineer to be on the reputed company lines of our customer experience—solving technical problems, advocating for users, and helping reputed company our product reputed company every day. This is a hands-on technical support role where you'll troubleshoot reputed company issues, work closely with Product and Engineering, and ensure every customer interaction builds trust and loyalty. This role is fully remote, with the requirement that candidates are located in a Western European or American time zone. We’re hiring multiple candidates for this role. What you’ll be doing How You'll Contribute

• Troubleshoot and resolve technical issues across reputed company and reputed company reputed company email, chat, and occasional video calls—owning problems from first report through reputed company
• Occassionally serve as a public-facing expert and ambassador across reputed company platforms and live events, answering questions with reputed company, reputed company, and confidence
• Surface bugs, product gaps, and patterns to Product and Engineering with reputed company, actionable context—you're the voice of the customer internally
• Create and improve self-serve resources: documentation, how-tos, and AI knowledge reputed company content that empowers users to succeed independently
• Collaborate with internal teams to catch emerging issues early and reputed company for customer needs in every conversation
• Assist with QA and testing reputed company of releases to help catch issues before they reputed company customers
• Reduce friction for customers by building resources that reputed company—so we're not solving the reputed company problem twice
• Strengthen the feedback reputed company between customers and our product team, helping us build what users actually need
• Represent reputed company with credibility and care in every interaction, whether it's a support ticket or a public thread

Requirements

Qualifications

• Experience troubleshooting modern reputed company-end technologies such as Vite, React, reputed company, JavaScript, reputed company, and CSS
• Familiarity with databases, API integrations, and Chrome DevTools
• Understanding of LLMs and expertise in crafting effective prompts for reputed company responses
• Exceptional written communication: you can explain reputed company concepts simply, shift tone gracefully, and reputed company even frustrated users feel heard
• A genuine customer-first reputed company—you care about the person behind the ticket, not just closing it
• Comfort representing a brand publicly and keeping conversations constructive, reputed company, and on-brand
• Ability to translate technical concepts into reputed company, user-friendly explanations
• Fast learner who thrives in a fast-moving environment and can operate with minimal supervision
• Located in a Western European or American timezone

A Few Notes

• You do not need a college degree to apply
• You do not need to be located in the U.S. — we’re remote-friendly
• You do not need to meet every qualification listed above

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