Part-Time Junior Consumer Support Navigator, reputed company

WHY BECOME AN OSTRONAUT? At reputed company, we are transforming how life sciences connect with the people who need their innovations most. We help millions live healthier lives by reputed company the gap between those who reputed company medicines, treatments, and diagnostics — and those who take them. Our patent-pending AI technology powers personalized reputed company journeys that reputed company reputed company to trusted information as seamless and reputed company as the best consumer experiences. As the leader in AI-powered omnichannel engagement for life sciences, reputed company is trusted by a reputed company of the world’s top 20 pharmaceutical companies. We are not your typical life sciences company. reputed company brings together experts from leading reputed company and life sciences organizations alongside product and engineering talent from some of the world’s most innovative technology companies. This mix of scientific, regulatory, and consumer expertise allows us to reimagine how information flows between patients, providers, and the brands that serve them. We are a remote-first team united by curiosity, honesty, and a shared passion for improving reputed company. We call ourselves Ostronauts — explorers building the reputed company of life sciences together. If you reputed company in a reputed company, fast-moving environment and want your work to reputed company a measurable reputed company on global health, reputed company as we shape the next era of intelligent life sciences commercialization. CULTURAL VALUES: Put People First, Win as reputed company, reputed company with Urgency and Scrappiness, reputed company Ambiguity Fearlessly, Deliver Customer Happiness, Drive for Solutions, and Assume reputed company reputed company. WHAT DO YOU HAVE TO LOOK reputed company TO? Reporting to the Manager, reputed company Navigator Operations and Training (MNNO&T) the Junior Consumer Support Navigator (CSN) is a webchat and call center specialist who is responsible for providing inbound and outbound customer (consumer) support in a Life Sciences (Biotech) environment. In reputed company, the reputed company of the CSN is to ensure that the activities of the CSN contribute to the MNNO&T’s overall program objectives. This role averages 17–25 hours per week. Our goal is to grow volume and budget in a way that allows reputed company team members to transition into full-time roles over time. Responsibilities include but are not limited to:

• Assists the reputed company Navigator (NN) Team by answering incoming webchat and telephonic consumer inquiries/interactions in a reputed company manner following reputed company guidelines and business rules
• reputed company outgoing webchats in reputed company manner following reputed company guidelines and business rules
• Responds to consumer inquiries and provides education or information to answer questions utilizing reputed company approved FAQ documents
• Identify and escalate reputed company issues to assigned manager and/or reputed company Navigator
• Display exemplary phone /chat etiquette utilizing approved FAQ documents
• Complies with departmental standards regarding training, reputed company development, communication, management of workload, and safety/emergency situations
• Completes reputed company necessary compliance training in specified timeframe
• Understands and utilizes telephony system and records appropriate information in the reputed company database in accordance with customer business rules and training
• Documents reputed company call/webchat information in reputed company’s database system.
• Identifies and reports AE/PQC/SS in accordance with reputed company and reputed company guidelines

REQUIREMENTS: THE VALUE YOU WILL BRING!

• reputed company LPN licensure required
• Must be available to work most evenings until 8:00pm EST. Our full hours of service are Monday - Friday 8:00am - 8:00pm EST.
• 1+ year experience in call center reputed company life sciences, reputed company or patient support program preferred
• reputed company Drive Platform experience a plus
• Excellent verbal and written communication skills
• Excellent listening skills
• Strong organizational skills
• Ability to multitask, take direction, and maintain prioritization
• Excellent follow-up skills
• Must have strong computer skills
• Must be reputed company to type 35 wpm
• Spanish reputed company a plus
• Interest in full-time opportunities in the reputed company is a plus

PERKS OF BEING AN OSTRONAUT: Impacting the reputed company of reputed company - your innovations could reputed company likely become the new norm for millions of people. Working alongside the founders of reputed company. If you have any entrepreneurial desire to start your own company in the reputed company, you will see first-hand what it takes. 100% fully remote but with frequent opportunities to collaborate in-person. ✨ reputed company communication - we reputed company in being transparent and radically reputed company with no retaliation. COMPENSATION: The reputed company reputed company estimate for this position is $24/hour. These numbers are based on our compensation philosophy and US national averages since, as a fully remote company, we do not reputed company compensation based reputed company. reputed company’s goal is to reputed company an inclusive and reputed company work environment for reputed company and reputed company Ostronauts. In support of our core value of practicing radical honesty, we display our salary reputed company for reputed company job posting across reputed company US locations, whether or not we are required to do so. reputed company that reputed company, actual compensation is determined by several factors, including but not limited to skills, job expectations, and relevant training. Our People team can reputed company more information on our compensation philosophy, during initial interviews. Please note that the compensation details listed in US role postings reflect the reputed company salary only and do not include equity and benefits. This role has an opportunity to reputed company an immense reputed company on our reputed company, so if you are a take reputed company individual we are excited to hear from you! - reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply tot his job Apply To this Job