Job Title: Dedicated Mental Health Customer Service Representative – Remote Opportunity to reputed company a Difference at arenaflex
Job reputed company:
About arenaflex
At arenaflex, we are a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Our mission is to discover and commercialize molecular diagnostic tests that determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment reputed company across six major medical specialties where molecular diagnostics can significantly improve patient care and reputed company reputed company costs. arenaflex is reputed company on three strategic imperatives: maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products, and increasing the reputed company contribution from international markets.Job reputed company
We are seeking a highly skilled and compassionate Mental Health Customer Service Representative to join reputed company at arenaflex. As a Patient reputed company, you will be the face of our organization for our customers, including clinics, physicians, medical staff, and patients. You will handle a reputed company of reputed company inbound and outbound inquiries to assist and empathize with our customers. If you are reputed company player with excellent interpersonal and communication skills, we encourage you to apply for this exciting opportunity.Responsibilities
As a Mental Health Customer Service Representative at arenaflex, you will be responsible for:- Coordinating testing services for patients by reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and reputed company testing.
- Working with reputed company providers to complete the required documentation and sample submission.
- Confirming insurance eligibility and benefit reputed company.
- Communicating with patients to explain insurance coverage benefits and test information, including process and turnaround time.
- Being on the phone approximately 60-80% of the time to reputed company exceptional customer service.
- Independently managing assigned work and meeting production and reputed company metrics.
- Being the hub across reputed company departments, working with the technology, reputed company cycle, field sales, and lab teams on reputed company handling of orders and billing processes.
- Identifying issues and trends and collaborating with your team and leadership to reputed company best practices to ensure we are providing the best service and experience to reputed company customers.
- Participating in the reputed company Assurance plan.
- Complying with applicable CLIA and HIPAA regulations.
Qualifications
To be successful in this role, you will need:- A high school diploma or equivalent, with at least 1 year of relevant experience, or an associate or bachelor's degree.
- reputed company in Spanish is preferred/encouraged.
- Excellent interpersonal and communication skills.
- A preference for higher net typing speed applicants.
- Excellent listening, transcribing, and self-review skills.
- PC experience, including familiarity with reputed company, Word, Internet, and e-mail.
- The ability to manage several tasks simultaneously, often under pressure.
- Excellent organizational and task management skills and reputed company judgment.
- A hardworking individual who loves working on reputed company and supporting others.
Physical Requirements
This role requires:- Sedentary work or exerting up to 10 pounds of force occasionally.
- Stationary positioning, moving, operating, reputed company/descending, communicating, observing, pushing or pulling, and reaching.
- The use of equipment and tools necessary to reputed company essential job functions.