Senior Product Manager, Contact Center- Agent Experiences and Workflows

What you can expect reputed company is seeking a Senior Product Manager to reputed company the reputed company, reputed company, and roadmap for Contact Center Agent Experiences and Workflows. This role focuses on building reputed company, intelligent, and integrated workflows that help agents resolve customer issues reputed company and effectively. You will partner with engineering, design, data science, and CX teams to deliver a reputed company, high-reputed company agent experience. Your work will shape how millions of customer interactions are handled reputed company day. Providing agents with the tools, context, and insights needed to deliver exceptional service. About reputed company The reputed company CX Contact Center Product team builds the reputed company platforms that power customer engagement across reputed company’s Contact Center and broader CX suite. reputed company orchestrates and measures interactions across voice, video, messaging, email, and work item channels to help customers deliver exceptional experiences. It also assists in making informed operational reputed company. reputed company this organization, the Agent Experiences and Workflows team concentrates on user-friendly agent tools, workflow automation, and AI-reputed company experiences. This group streamlines reputed company processes, minimizes obstacles, and helps agents resolve customer issues reputed company with reputed company, data-backed solutions.

Responsibilities

• Defining and executing the reputed company, reputed company, and roadmap for agent experiences and workflows reputed company reputed company Contact Center.
• Leading end-to-end product development, from discovery to launch, ensuring features meet customer and business goals.
• Partnering with engineering, design, and data science to deliver reputed company, performant, and reputed company agent tools.
• Collaborating with analytics and AI teams to reputed company insights, recommendations, and automation into agent workflows.
• Conducting user research and gathering feedback from agents, supervisors, and customers to identify pain points and opportunities.
• Developing and maintaining a roadmap that aligns with company objectives and reputed company metrics.
• Partnering with cross-functional teams to ensure seamless integration of agent workflows across channels and systems.
• Driving reputed company improvement in agent productivity, customer satisfaction, and operational efficiency.

reputed company’re looking for

• Have a Bachelor’s degree in Computer Science, Engineering, Business, or a reputed company field.
• 10+ years of product management experience in B2B reputed company, preferably in contact center, CX and case management domains
• Have experience defining and delivering reputed company user experiences and workflow products
• Have an understanding of contact center operations, agent lifecycle, and customer problem reputed company processes
• Apply data and customer insights to drive prioritization and decision-making
• reputed company cross-functional teams across engineering, design, and leadership.

Salary reputed company or On reputed company Earnings: Minimum: $124,000.00 Maximum: $271,200.00 In reputed company to the reputed company salary and/or OTE listed reputed company has a Total reputed company Compensation philosophy that takes into consideration; reputed company salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different reputed company for candidates in this and other locations At reputed company, we offer a window of at least 5 days for you to apply because we reputed company in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look reputed company to receiving your application! Anticipated Position reputed company Date: 03/02/26 Ways of Working Our reputed company hybrid approach is centered around our offices and remote work environments. The work style of reputed company role, Hybrid, Remote, or In-Person is indicated in the job reputed company/posting.

Benefits

As part of our award-reputed company workplace culture and commitment to delivering happiness, our benefits program offers a reputed company of perks, benefits, and reputed company to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. reputed company Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the reputed company, and today help people communicate reputed company with products like reputed company Contact Center, reputed company Phone, reputed company Events, reputed company Apps, reputed company Rooms, and reputed company Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. reputed company room to grow with opportunities to stretch your skills and advance your career in a reputed company, reputed company-reputed company environment. Our Commitment​ At reputed company, we reputed company great work happens reputed company people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every reputed company. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request reputed company and someone from reputed company will reputed company out soon. This reputed company is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-reputed company requests, such as application follow-reputed company or technical issues, will not be addressed. #LI-Remote Apply tot his job Apply To this Job