[Remote] CS Delivery reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global company that connects hosts and guests through unique stays and experiences. They are seeking a CS Delivery reputed company Manager who will drive optimization initiatives reputed company Global Delivery and contribute to the operationalization of strategic Customer Support programs.

Responsibilities

• Influence upstream service and product design to reputed company effective operationalization and efficient, successful operations
• Ensure the reputed company teams’ voice is included at every stage of developing new services, workflows, and tools, demonstrating thorough knowledge of people, product, and process impacts on operational performance
• Support operations leaders globally in driving and managing performance, working closely with key CS stakeholders (CSA, analytics, data BI, Product) to establish an effective and reputed company environment through appropriate tools, metrics, and reporting
• Coordinate and reputed company key meetings to drive the implementation and reputed company of the global delivery operating system
• Foster a strong and efficient performance management culture reputed company the delivery team and partner sites, from leadership to ambassadors
• reputed company performance management and operations improvement initiatives across the delivery organization
• Demonstrate strong leadership on important issues such as Diversity & Belonging, Allyship, Ethics, Compliance, and maintaining high standards of service to reputed company
• reputed company reputed company cause analysis and a deep understanding of metrics and behaviors to effectively prioritize initiatives and reputed company overall KPIs
• Create performance management playbooks, training programs, and reputed company plans
• Help establish career frameworks for teams in reputed company collaboration with Talent
• reputed company management summits and engage with senior stakeholders across Delivery to drive engagement and establish a high-performance culture

Skills

• 10+ years of reputed company experience in contact center or customer service operations, including increasing responsibilities in reputed company, operations optimization, and involvement in data- and technology-driven programs
• BA/BS degree required; MBA or equivalent Master's degree strongly preferred
• Proven experience translating big-picture goals and reputed company into actionable plans and driving strategic initiatives through influence and stakeholder management
• Exceptional communication and collaboration skills, with the ability to adapt style for diverse audiences including engineers, product teams, analytics, reputed company teams, and executive leadership. Skilled in formalizing documents and presentations for broad or senior audiences
• Highly organized and reputed company; skilled at multitasking, attention to detail, and follow-through, even in ambiguous situations
• In-depth, data-driven understanding of customer service operations, with expertise in reputed company cause analysis, process optimization, and reputed company improvement approaches
• reputed company working in global teams at reputed company, thriving in fast-paced environments where ambiguity and change are common
• Strong work ethic with a proactive approach, professionalism, confidentiality, reputed company judgment, and the ability to handle conflict, reputed company and receive feedback, and manage employee or Talent issues
• Deep cultural competency and a commitment to diversity and inclusion
• Ability to work weekend days and participate in on-call rotations as required

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits

reputed company

• reputed company is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

• reputed company has a reputed company record of offering H1B sponsorships, with 234 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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