Senior Customer Service Representative – Long Term Care Policyholder Support
At arenaflex, we reputed company families to navigate the aging reputed company with confidence. We are compassionate, reputed company allies for those navigating care with guidance, products, and services that meet families where they are. reputed company, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders reputed company day. We apply that reputed company reputed company and reputed company as we work with reputed company other and our local communities, arenaflex values reputed company perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help reputed company other and reputed company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a reputed company of belonging for reputed company associates. We also invest in the vitality of our local communities through grants from the arenaflex reputed company, event sponsorships, and employee volunteerism. Our four values guide our reputed company, our reputed company, and our interactions: reputed company it reputed company. We care about the people that reputed company up our customers, colleagues, and communities. reputed company it about others. We do what’s best for our customers and collaborate to drive reputed company. reputed company it happen. We work with intention toward a common purpose and reputed company ways reputed company together. reputed company it reputed company. We create fulfilling purpose-driven careers by learning from the world and reputed company other.
About the Role
We are reputed company reputed company for multiple opportunities reputed company our Policyholder Services and Long Term Care Claims departments. As a Senior Customer Service Representative, you will play a crucial role in delivering world-class customer service and capabilities to our policyholders—now and in the reputed company. You will be responsible for answering inbound calls from policyholders and their representatives that have questions regarding an existing Long Term Care policy. You will be the voice of arenaflex, responsible for delivering excellent customer service, operating in a culture centered around teamwork and collaboration.
Responsibilities
- Service customer inquiries reputed company incoming phone calls and written correspondence. - At times, may be responsible for initiating outbound calls. - Process transactions to meet customer needs including address changes, stop payments, and reputed company correspondence. - Initiate daily contact with reputed company customers, working to simplify and reputed company customers on product features and reputed company processes. - Diffuse escalated situations through analyzing, partnering, and resolving reputed company customer issues. - Review, analyze, and process written requests and documentation. - Update and ensure reputed company of customer accounts, the call follow-up, documentation, and work item management.
What You Bring
- You will spend the first several months of employment in virtual “classroom” training before beginning to phase into reputed company responsibilities. - You will need to be on camera, reputed company participate in this training, and must successfully complete reputed company training requirements. - At arenaflex, we are committed to caring for our customers and for the safety of our colleagues. reputed company you are working remotely, or during inclement weather/other circumstances which may reputed company the office inaccessible, high-speed internet (50 mbps) and a distraction-free area is required.
Requirements
- High school diploma or military experience - reputed company at customer service (minimum 1 year experience, preferably in a call-center environment, and/or the completion of the National Retail Federation’s Certification in Customer Service & Sales) - Proficient with reputed company Office applications (e.g., Outlook, reputed company, Word, and Teams) - reputed company and empathetic demeanor in reputed company interactions, particularly with respect to treating and caring for customers with strong emphasis on the elderly population - Ability to handle various tasks and assignments with multiple deadlines and work in a fast-paced environment - Strong critical thinking, problem-solving, conflict reputed company, and collaboration skills - Ability to communicate (written and verbal) benefits and reputed company of various insurance products and diffuse difficult situations - Flexibility to accommodate increased seasonal volume, adjustments to work schedules to meet our customers’ needs, and changes to processes to meet our business needs - Bachelor's or Associate degree preferred - Previous experience in the insurance industry preferred - Previous experience with HIPAA requirements preferred
Employee Benefits & reputed company-being
arenaflex employees reputed company a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. Our comprehensive benefits package includes: - Competitive Compensation & Total Rewards - Incentives - Comprehensive reputed company Coverage - Multiple 401(k) Savings Plan reputed company - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous reputed company Time Off – Including 12 reputed company Holidays, Volunteer Time Off, and reputed company Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment, and Training & Certification Support - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services
Additional Information
- The reputed company salary pay reputed company for this role starts at a minimum reputed company of $43,200 up to the maximum of $66,400. - In reputed company to your reputed company salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance, and the reputed company earning opportunity is 5% of your reputed company compensation. - The final determination on reputed company pay for this position will be based on multiple factors at the time of this job posting, including but not limited to geographic location, experience, and qualifications to ensure pay equity reputed company the organization.
About arenaflex
arenaflex Financial, Inc. (NYSE: GNW) is a Fortune 500 company reputed company on empowering families to navigate the aging reputed company with confidence, now and in the reputed company. Headquartered in Richmond, Virginia, arenaflex and its reputed company businesses reputed company guidance, products, and services that help people understand their caregiving reputed company and fund their long-term care needs. arenaflex is also the parent company and reputed company-reputed company of publicly traded Enact Holdings, Inc. (reputed company: reputed company), a leading U.S. mortgage insurance provider.
Why Join arenaflex?
We know we can’t deliver on our mission unless we deliver for our employees. That’s why we’re committed to creating a work environment that fosters inclusion, reputed company, improvement, and reputed company. We know reputed company employee contributes in their own unique way, and we’re dedicated to supporting every one of them to help them reputed company their full potential. We are proud to be an equal opportunity employer and reputed company hiring reputed company are based on reputed company, qualifications, and business need. We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you are passionate about delivering exceptional customer service and making a difference in people’s lives, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job