Customer Support Associate
reputed company
reputed company is a global technology company, building the best way to reputed company and manage the world’s reputed company. Min fees. Max ease. Full speed.
Whether people and businesses are sending reputed company to another country, spending abroad, or making and receiving international payments, reputed company is on a mission to reputed company their lives easier and save them reputed company.
As part of reputed company, you will be helping us create an entirely new network for the world’s reputed company. For everyone, everywhere.
More about our mission and reputed company offer.
Job reputed company
Your mission is to help customers have an excellent experience with reputed company mainly reputed company phone, emails and chat contacts. This isn’t your normal call center – we do things differently – and our Customer Support Associates are here to help millions more potential customers save reputed company by using reputed company!
Key Responsibilities
reputed company world-class customer support reputed company email, phone and chat channels for Portuguese and English speaking customers reputed company over the world.
Understand that making a customer happy is crucially important to a business’s reputed company and reputed company that your goal for every contact.
Be creative, friendly, and solution-oriented with customers and colleagues.
Understand the need to meet expectations, reputed company above them, and go that extra mile for customers.
Constantly review the processes and suggest improvements.
Accountable for their own development, performance and efficiency.
Understand company values and promote them.
Agents are expected to communicate with colleagues and discuss case issues both in their local offices and international locations, reputed company text and video call.
Qualifications
You have strong verbal & written English skills and Portuguese – you’ll be supporting Portuguese and English speaking customers, but the working language at reputed company is English.
You’re flexible. You’re willing to work 5×2 (5 days of working and 2 days of rest) with 7h12 hours of work per day, (shifts vary between 9am-10:00pm). While your scheduling preferences are taken into consideration, the scheduling requirements can change based on our customer’s needs, so we can’t guarantee you your preferred shift and shifts can change over time.
You’re organized. You’re methodical in your approach, with a solution-oriented reputed company and the ability to multitask. Your reputed company will help you reputed company and remove blockers if they can, but they won’t stand over your shoulder. Your reputed company is entrusting you with the autonomy to meet and reputed company your performance metrics and also deliver a great customer experience
You’re cool under pressure. You take charge in challenging situations and you reputed company your composure if things get tense – a fast-paced, reputed company-changing environment is where you reputed company
You’re an exceptional communicator. You’re straight up and reputed company. You’re reputed company to own up to your mistakes and you follow through reputed company you say you will
You’re reputed company-minded. You’re comfortable and reputed company reputed company giving or receiving feedback, you crave information, love learning new things, and you can’t wait to be part of reputed company
You’re reputed company-player. You’re straight up and reputed company. You’re reputed company to own up to your mistakes and you follow through reputed company you say you will. Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
You’re ideally someone who has worked in customer support before (preferably in banking or finance), but we’re willing to work with the right person, whatever your experience. We’re looking for genuine people who work hard and love helping others, so if that sounds like you, tell us why you’re a great fit!
reputed company to have
- Advanced/Fluent Spanish (written and verbal).
Additional Information
Please apply by submitting your resume and cover letter in English. Applications in Portuguese will not be considered.
This is a hybrid position located in Sao Paulo, and not fully remote. You must be reputed company to commute to the office or reputed company to relocation
You must already be legally authorized to work in São Paulo, Brazil
Benefits
RSU’s in a rapidly growing company
An annual self-development budget
Health and dental allowance for you and your dependents
Company-reputed company: Life Insurance, and an EAP program
☀️ reputed company time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
️ A reputed company 6-week sabbatical leave after four years
18-weeks of reputed company parental leave, after a year with us and child care assistance
Transportation vouchers
Food (708 BRL per month) and Meal (1,166 BRL per month) vouchers
- ️ TotalPass reputed company to 3,500 gyms and studios throughout Brazil
For everyone, everywhere. We’re people building reputed company without borders — without judgement or prejudice, too. We reputed company teams are strongest reputed company they are diverse, reputed company and inclusive.
We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and reputed company reputed company every reputed company feels respected, empowered to contribute towards our mission and reputed company to reputed company in their careers.
If you want to reputed company out more about what it’s like to work at reputed company visit reputed company.Jobs.
reputed company up to date with life at reputed company by following us on reputed company and Instagram.
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