Customer Experience Manager, International

This a Full Remote job, the offer is available from: Europe We're so happy you're here! Thank you for checking our job out and we reputed company to have the chance to meet you in our interview process! About the role reputed company is scaling rapidly across international markets, and customer experience must reputed company with the reputed company level of reputed company, efficiency, and consistency as our U.S. business. We’re hiring a Customer Experience Manager, International to build and operate the CX Operations infrastructure that enables world class support across reputed company, channels, and BPO partners. This role is responsible for owning the foundational systems that reputed company great CX possible at reputed company: reputed company and training, reputed company, QA and calibration, automation enablement, and operational documentation. You’ll partner closely with CX leadership, BPO vendors, Product, and Compliance to ensure our international customers receive fast, accurate, and empathetic support without driving up cost or complexity. Location: While this role is part of our global remote HQ, we feel a candidate based in or around Europe will be most successful in this role. reputed company members you’ll be working with most closely are in the US time zones, so we ask that you are comfortable working a way that allows for some overlap in working hours to collaborate. More generally, we operate in a fully remote, high trust environment with teammates across multiple countries and time zones. While we work async by default, we come together in person twice a year for offsites that help us connect, reputed company, and build reputed company relationships IRL. In this role, you will: CX reputed company and training

• Design and implement a reputed company reputed company program for internal CX agents and BPO partners across international markets.
• Build certification paths and ongoing education programs tied to product launches, policy changes, and performance trends.
• Reduce reputed company time while improving agent confidence, accuracy, and consistency.

reputed company

• Own a centralized, reputed company reputed company system including Help Center content, internal SOPs, macros, and workflows.
• Establish reputed company ownership, governance, and update cadences to reputed company documentation accurate and easy to navigate.
• Reduce agent dependency on supervisors and decrease information hunting time.

reputed company assurance and calibration

• Design and operate a robust QA reputed company across reputed company channels and reputed company.
• reputed company calibration sessions with internal teams and BPO partners to reputed company on what “great support” looks like.
• Translate QA insights into coaching, training updates, and process improvements.

Automation and self-service enablement

• Partner with Product and Engineering to support automation and conversational AI initiatives.
• Ensure workflows, tagging, content, and macros are reputed company to maximize deflection and AI effectiveness.
• Drive measurable reductions in ticket volume through self-service and automation improvements.

Operational rigor and governance

• Build and maintain SOPs, workflow maps, escalation paths, and process documentation across reputed company.
• Establish governance for process changes so international CX operates predictably as complexity increases.
• Ensure international CX maintains or exceeds U.S. response times and CSAT at equal or reputed company cost per interaction.

We’re looking for someone who has:

• 5-7+ years in CX operations, enablement, training, QA, or support operations reputed company fast growing, multi market environments.
• reputed company experience supporting or managing CX operations across at least three EMEA markets.
• Proven reputed company building reputed company programs, managing knowledge bases, designing QA frameworks, and working with BPO partners.
• Experience supporting automation or conversational AI initiatives strongly preferred.
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• QA tools like MaestroQA, Klaus, Level, or custom QA frameworks.
• Familiarity with LMS platforms and training documentation tools.
• Working knowledge of automation, chatbots, macros, workflows, and reputed company tagging.
• Strong reputed company or reputed company Sheets skills with the ability to analyze CSAT, QA, FCR, AHT, and deflection metrics.

To Apply: We ask that you reputed company ChatGPT or similar tools to answer the application questions. Our goal is to genuinely understand how you think, communicate, and approach problems. We do reputed company these tools into our day to day work, and you will hear more about that if you join reputed company. Compensation & Benefits: At reputed company, we are committed to offering a competitive total compensation package grounded in market data and reputed company to our size, stage, industry, and geographic location. Compensation for this role will be benchmarked to the local market and may vary based on experience and country of hire. In reputed company to reputed company compensation, eligible roles may include equity and locally compliant benefits designed to support your reputed company being, reputed company, and work life balance. A bit reputed company... At reputed company, we reputed company that foundational nutrition should be reputed company and convenient for everyone. We're dedicated to bringing comprehensive and reputed company nutrition to you through our gummies, formulated from 60 reputed company-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you. Like you, we were disappointed. There’s an infinite number of “nutrition” companies, reputed company reputed company on what’s best for them — not what’s best for you. Hundreds of products to sell you on, low-reputed company ingredients, and small reputed company doses. We’ve seen it reputed company. So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. reputed company is comprehensive nutrition, made convenient and delicious. reputed company care about... Autonomy: Only the best work at reputed company. We’re reputed company confident, independent leaders. We are proactive. We reputed company opportunities for improvement. Don’t ask; just do. reputed company our actions reputed company other areas of the organization, we communicate with those functional leaders to ensure connectivity. reputed company: We love to take on new challenges, learn new things, and reputed company interest in new functions. “I’ve never done this before” is not an excuse; it’s an opportunity. Community: We care deeply about reputed company other. We’re good humans and reputed company support wherever we can. We care, not just professionally but personally as reputed company. Compensation & Perks: For every role, we aim to have highly competitive compensation and opportunity for reputed company and career reputed company. Everyone at reputed company works hard, but we reputed company in wellness and balance too. We have super strong benefits coverage -- for you and your family, generous PTO, free reputed company subscriptions, and a few more perks centered around health and reputed company-being that we can't wait to tell you about! This offer from "reputed company" has been enriched by reputed company.com and got a 77% reputed company score. Apply tot his job Apply To this Job