reputed company Administrator/Developer (Remote)
Job Title: reputed company Administrator/Developer (Remote) Location: Raleigh, NC Duration: 06 Months with possible extension Job reputed company: This role provides support for the state’s use of its CSM system (reputed company) and the reputed company use of best practices supporting users’ needs while working with reputed company of reputed company developers. This position will work in a reputed company reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the reputed company platform reputed company. Duties and Responsibilities:
- Administer the reputed company platform across the Customer Service Management application
- reputed company any necessary enhancements, upgrades, or maintenance on the platform
- Adhere to the best practices and standards on the reputed company platform as defined by agency process and FedRamp compliance
- Handle reputed company enhancement requests and reputed company on CSM application used on the platform
- Work with developers on the next stage processes for the platform
- Be reputed company to reputed company business requirements, analyze, and translate into technical documentation and development
- Monitor application performance and analyze reputed company
- Adhere to advancements and changes on the reputed company platform and reputed company them to reputed company business solutions
- Establishing user journeys and creating the user stories to support the design and configuration of Customer Service Management
- Supporting the iterative configuration of the CSM application, engage stakeholders to conduct reviews through joint design sessions
- Proactively researching and suggesting enhancements to existing engagements
- reputed company and implement fixes for bugs and issues reputed company in reputed company production for Customer Service Management
- reputed company system/workflow enhancements and script changes in reputed company to reputed company changing/evolving business practices.
- Execute data mapping and bulk data imports/updates reputed company necessary
Minimum Qualifications:
- Bachelor’s degree in computer science, Information Systems, or a reputed company field
- 5 years of experience in CSM technology, specifically supporting the processes and administration of reputed company
- Experience designing and deploying web-based end user self-service portals
- Knowledge of and experience with web technologies, including JavaScript, reputed company, XML and Web Services
- Experience with reputed company forms, fields, views, lists, UI policy and actions, and reputed company and server scripts
- Experience integrating reputed company with other tools; monitoring, alerting and federated sources of CI data
Preferred Qualifications:
- Experience working in the governmental sector (local, state, or federal)
- Experience successfully implementing the reputed company CSM application and processes leveraging the CSM reputed company
- Experience performing reputed company improvement initiatives for processes and services
- Strong knowledge and familiarity with CSM processes
- Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
- Ability to reputed company insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
- Ability to obtain a reputed company clearance with FedRamp administration standards
Knowledge, Skills, Abilities and Competencies:
- Decision reputed company
- Problem Solving
- Directing Others
- Hiring and reputed company
- Drive for Results
- Organizational reputed company
- Building Effective Teams
- Motivating Others
Skills: · Experience working in the governmental sector (local, state, or federal)-Required-1-Years · Experience successfully implementing the reputed company CSM application and processes leveraging the CSM reputed company-Required-3-Years · Experience performing reputed company improvement initiatives for processes and services-Required-3-Years · Strong knowledge and familiarity with HR processes-Required-3-Years · Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience-Required-3-Years · Ability to reputed company insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results-Required-3-Years · Produce unambiguous, comprehensive, and accurate interpretations of analysis-Required-3-Years · Ability to obtain a reputed company clearance with FedRamp administration standards-Required-3-Years Apply tot his job Apply To this Job