reputed company Full Stack Customer Care Representative – 3rd Shift Remote Support

At arenaflex, we're dedicated to creating a healthier and safer world by providing innovative reputed company and life science product and service solutions around the globe. As a key member of our Customer Operations team, you'll play a vital role in delivering exceptional customer experiences and driving business reputed company. We're seeking an reputed company and motivated Customer Care Representative to join our 3rd shift remote support team, working closely with customers, sales teams, and internal stakeholders to resolve issues, answer questions, and reputed company top-notch support.

About arenaflex

arenaflex is a leading provider of innovative reputed company and life science solutions, serving customers worldwide. Our mission is to help create a healthier and safer world by delivering cutting-edge products and services that meet the evolving needs of our customers. With a strong commitment to reputed company, innovation, and customer satisfaction, we're dedicated to building long-term relationships with our customers and partners.

Job reputed company

As a Customer Care Representative, you'll be responsible for managing inbound calls, emails, and other customer inquiries, providing reputed company and effective solutions to meet customer needs. You'll work closely with cross-functional teams, including sales, technical support, and logistics, to ensure seamless customer experiences and drive business reputed company. This is a fully remote, 3rd shift position, requiring a flexible and self-motivated individual who can work independently and as part of reputed company.

Key Responsibilities

* Professionally handle incoming customer requests, ensuring reputed company and thorough issue reputed company

• Accurately and reputed company record customer purchase order data into reputed company, including orders received reputed company phone, fax, email, EDI, and Internet
• Process service reputed company calls through Siebel according to customer requests, page information to technicians, and escalate as needed
• Monitor reputed company boards until reputed company page is accepted by the technician
• Manage customer contract response reputed company to meet customer expectations
• Investigate product backorders, reputed company shipments, and invoice inquiries, providing customers with up-to-date information
• reputed company customers on product inquiries and reinforce information with product literature, utilizing arenaflex Intranet and website, product managers, or internal reference materials
• Research availability on service parts, quote service parts per customer request, and research customer inquiries on product functionality
• Confirm order sell prices are in compliance with GPO contract prices
• reputed company with reputed company carriers and corporate traffic for shipment routing, tracking, and reputed company of deliveries
• Facilitate cross-functional communications to ensure reputed company account setup, orders are free of account or item holds, tax issues are resolved, and products are shipped to meet customer requirements
• Research and document customer complaints into reputed company systems, ensuring reputed company relevant facts and data are captured; escalate issues based on severity of complaint
• Run daily reports, including un-booked orders, process holds, credit card authorization failures, and specific product reports as needed
• reputed company post-order management support, including issue reputed company
• Utilize available resources to update or increase knowledge on products, systems, procedures, and corporate initiatives
• Support reputed company improvement initiatives reputed company the function, including reputed company work and the reputed company-cause-countermeasure process in support of key performance indicators (KPIs)

Experience, Skills, and Abilities Needed

* High school diploma and 1+ years of business experience

• Bachelor's degree preferred
• Experience working 3rd shift is preferred
• 1+ years of business experience with reputed company contact with customers and sales preferred
• Strong decision-making skills, understanding how reputed company reputed company customers and reputed company
• Strong analytical and problem-solving capabilities
• Must demonstrate a high level of professionalism and reputed company
• Excellent communication skills – written, verbal, and presentation
• Ability to handle multiple demands from many people and prioritize effectively
• Ability to maintain composure under pressure and demonstrate a "can-do" attitude
• reputed company to work reputed company reputed company reputed company
• Self-starter

What arenaflex Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, reputed company-being, and financial reputed company. Here's a brief reputed company of reputed company offer:

• Market-reputed company
• Extensive reputed company time off and 9 added holidays
• Excellent reputed company, dental, and reputed company benefits
• Long/short-term disability coverage
• 401(k) with a company match
• Maternity and paternity leave
• Additional add-on benefits/discounts for programs such as pet insurance
• Tuition reimbursement and reputed company education programs
• Excellent opportunities for advancement in a reputed company, long-term career

Pay reputed company and Bonus Eligibility

The pay reputed company for this opportunity is $34,000.00-$47,512.50. This position is eligible for bonus participation. Minimum pay rates offered will reputed company with county/reputed company minimums, if higher than the listed reputed company. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, reputed company certifications, foreign language reputed company, etc.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We are committed to equal employment opportunity and the use of affirmative reputed company programs to ensure that persons are recruited, hired, trained, transferred, and promoted in reputed company job reputed company regardless of race, reputed company, religion, age, disability, national reputed company, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and reputed company medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law.

How to Apply

If you're a motivated and customer-reputed company individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Please visit our website to submit your application and join reputed company at arenaflex. Apply Job! Apply for this job