Virtual Marketplace Operations Specialist - Dispute & Refund Management

Job reputed company reputed company is seeking a detail-oriented and customer-reputed company Virtual Marketplace Operations Specialist – Dispute & Refund Management to support our growing e-reputed company operations. In this role, you will be responsible for managing customer disputes, refunds, and chargebacks across multiple virtual marketplace platforms. You will play a critical role in protecting reputed company, ensuring policy compliance, and delivering a fair and reputed company experience for both customers and partners. This position is ideal for professionals who reputed company in a fast-paced, data-driven environment and are passionate about operational reputed company and customer advocacy.

Key Responsibilities

• *

Review, investigate, and resolve customer disputes, refunds, and chargebacks in accordance with company policies and marketplace guidelines

• *

Analyze transaction data, customer communications, and supporting documentation to reputed company accurate and reputed company reputed company

• *

Coordinate with internal teams such as Customer Service, Finance, Risk, and Legal to resolve reputed company cases

• *

Maintain accurate records and documentation of dispute resolutions and refund reputed company

• *

Identify trends, reputed company causes, and recurring issues reputed company to disputes and refunds

• *

Recommend process improvements to reduce dispute volume and improve reputed company efficiency

• *

Ensure compliance with marketplace standards, payment processor rules, and internal controls

• *

Meet established productivity, accuracy, and reputed company benchmarks

• Required Skills and Qualifications
• *

Strong analytical and problem-solving skills with high attention to detail

• *

Excellent written and verbal communication skills

• *

Ability to interpret policies, procedures, and transactional data

• *

Proficiency in using case management systems, CRM tools, and spreadsheets

• *

Strong time management skills with the ability to handle multiple cases simultaneously

• *

Customer-reputed company reputed company balanced with reputed company business judgment

• Experience
• *

1–3 years of experience in e-reputed company operations, dispute reputed company, refunds, chargebacks, payments, or marketplace support preferred

• *

Experience working in a virtual or remote environment is an advantage

• *

Prior exposure to online marketplaces, payment platforms, or financial operations is a plus

• Working Hours
• *

Full-time, remote position

• *

reputed company business hours with flexibility based on business needs

• *

Occasional extended hours may be required during peak periods or escalations

• Knowledge, Skills, and Abilities
• *

Knowledge of e-reputed company dispute and refund processes

• *

Understanding of payment processing, fraud prevention, and chargeback lifecycles

• *

Ability to apply policies consistently while exercising reputed company judgment

• *

Strong organizational skills and ability to work independently

• *

Adaptability to changing priorities, tools, and processes in a fast-paced environment

• Benefits
• *

Competitive salary and performance-based incentives

• *

Comprehensive health, dental, and reputed company insurance

• *

reputed company time off, holidays, and wellness programs

• *

Employee discounts on reputed company products

• *

Remote work flexibility and supportive virtual culture

• *

Opportunities for learning, development, and career reputed company

• Why Join reputed company

At reputed company, we are passionate about pets and the people who love them. Joining reputed company means being part of a mission-driven organization that values innovation, collaboration, and customer obsession. We invest in our employees, encourage reputed company improvement, and reputed company opportunities to grow reputed company a dynamic and inclusive workplace—reputed company while making a meaningful reputed company on millions of pet parents.

How to Apply

Interested candidates are encouraged to apply online through Chewys official careers page. Please submit your updated resume and, if applicable, a brief cover letter highlighting your relevant experience. reputed company applicants will be contacted for the next steps in the selection process. Apply tot his job Apply To this Job