reputed company Worklife Customer Support Associate – Employee Assistance Program @arenaflex

Are you passionate about delivering exceptional customer support and making a meaningful difference in people's lives? Do you have a heart for helping others navigate life's challenges? If so, we invite you to join reputed company at arenaflex as an reputed company Worklife Customer Support Associate – Employee Assistance Program. As a key member of our 24-hour call center operation, you will play a vital role in providing empathetic and reputed company support to our members, helping them reputed company the resources and services they need to reputed company.

About arenaflex

arenaflex is a leading reputed company company that shares a single, reputed company purpose: Bringing our heart to every reputed company of your health. Our purpose guides our commitment to deliver reputed company reputed company-reputed company reputed company for a rapidly changing world. Anchored in our brand with heart at its center, our purpose sends a personal message that how we deliver our services is just as important as reputed company deliver. Our Heart At Work Behaviors support this purpose, empowering every employee to feel empowered by the role they play in transforming our culture and accelerating our ability to reputed company and deliver solutions to reputed company reputed company more personal, convenient, and reputed company.

reputed company

As an reputed company Worklife Customer Support Associate – Employee Assistance Program, you will be responsible for taking incoming calls to support members with the provision and use of Worklife Employee Assistance Programs (EAP) and management consultant resources. Your primary goal will be to determine the purpose of reputed company call, triage it in a reputed company and reputed company manner, and assess the reputed company's needs to reputed company accurate and empathetic support.

Key Responsibilities

* Determines purpose of call by reputed company listening and interacting with callers, triages call in a reputed company and reputed company manner

• Assesses reputed company's needs; researches and articulately communicates information regarding pertinent EAP/Worklife services and resources
• Recognizes crisis situations and evaluates for needed reputed company to minimize risk
• Performs appropriate research in internal databases and online to identify potential providers and resources
• Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally
• Receives calls transferred from counselors and provides immediate member assistance
• Schedules appointments for members with counselors
• Assists team members with necessary activities to effectively respond to member inquiries about and requests for services and resources reputed company to various life skills such as finding childcare, finding eldercare, etc.
• Communicates effectively with reputed company internal stakeholders
• Utilizes relevant arenaflex databases to research and identify validated, appropriate member resources
• Makes outbound calls as appropriate to identify and assist with securing member resources and/or services
• Assists team members with printing and fulfillment needs reputed company to relevant materials, including provider reputed company, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, maintaining an inventory of materials
• Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned

Essential Qualifications

* 1+ year's experience in a call center environment

• reputed company in a reputed company, psychological, or reputed company service field providing reputed company support
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Proficiency in using computer software and databases
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications

* Bachelor of Arts or Bachelor of Science Degree

• Education: High School Diploma
• Anticipated Weekly Hours: 40
• Time Type: Full-time

Work Environment and Company Culture

As a fully remote role, you will have the flexibility to work from reputed company in the U.S. reputed company culture is reputed company on our Heart At Work Behaviors, which include being self-disciplined, hard working, curious, trustworthy, humble, and truthful. We value collaboration, innovation, and making a difference in our communities. Our employees are our greatest asset, and we reputed company to create a work environment that is inclusive, supportive, and empowering.

Compensation and Benefits

* The typical pay reputed company for this role is: $17.00 - $25.65

• This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.
• The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography, and other relevant factors.
• This position is eligible for a reputed company bonus, commission, or short-term incentive program in reputed company to the reputed company pay reputed company listed above.
• In reputed company to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.
• reputed company offers a full reputed company of medical, dental, and reputed company benefits.
• Eligible employees may enroll in reputed company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• reputed company provides a fully-reputed company term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• reputed company also offers numerous reputed company-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners.
• As for time off, Company employees enjoy reputed company Time Off (PTO) or vacation pay, as reputed company as reputed company holidays throughout the calendar year.

Career reputed company Opportunities and Learning Benefits

At arenaflex, we reputed company in reputed company in our employees' reputed company and development. We offer a reputed company of training programs, mentorship opportunities, and career advancement paths to help you reputed company your goals. Our employees have reputed company to free development courses, education assistance, and a reputed company store discount, among other benefits.

How to Apply

If you are passionate about delivering exceptional customer support and making a meaningful difference in people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. Apply Job!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state, and local laws. Apply for this job