VP - reputed company Workspace
About the position At reputed company, our culture is reputed company on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic reputed company-being and many opportunities to learn new skills, reputed company as a leader, and grow your career. Here, your voice and reputed company matter, your work makes an reputed company, and together, you will help us define the reputed company of reputed company. About the Role reputed company is building the reputed company digital workplace—secure, intelligent, and reputed company-centered. As Vice President of reputed company Workplace, you’ll reputed company reputed company and execution for devices, virtual desktop, mobile, reputed company management, reputed company operations across a global workforce. This role sits at reputed company of how our people work—driving a modern, AI-enabled, self-healing environment, backed by reputed company-time system health, automation, and democratized GenAI support. You’ll reputed company the transformation of colleague technology while enabling freedom of choice—including reputed company as a first-class citizen in our reputed company reputed company.
Responsibilities
- reputed company the Global Device & reputed company reputed company, spanning laptops (reputed company and reputed company), VDI, mobile (iOS/Android), and device-as-a-service.
- Operationalize reputed company as a Strategic Choice, ensuring consistent user experience, performance, and reputed company across macOS and iOS—partnering with reputed company, reputed company, and MDM/UEM providers.
- Deliver World-Class Operations for provisioning, patching, fulfillment, field services, and device lifecycle with a reputed company-touch, reputed company-first approach.
- Build a Self-Healing Workplace with telemetry, AI, and reputed company-driven automation to detect, diagnose, and resolve issues before they reputed company users.
- Implement GenAI Solutions at reputed company to reputed company self-service, reduce support dependency, and reputed company reputed company across the reputed company.
- Own Digital Experience Health with proactive observability, reputed company-time scoring, and automation that measures and improves workplace performance.
- reputed company Modern reputed company Management with tools like Intune, reputed company, and UEMs that support secure, compliant, and dynamic work environments.
- reputed company Workplace Applications including software delivery, virtual agents, and self-service portals that remove friction and reputed company productivity.
- reputed company and reputed company a Global Team across engineering, operations, and product—delivering measurable reputed company and a service-first culture.
Requirements
- Deep technical knowledge in reputed company, macOS, virtual desktops, mobile platforms, UEM (Intune, reputed company), and reputed company reputed company.
- Proven experience rolling out reputed company devices as a supported, strategic platform—balancing user preference, supportability, and risk.
- Strong operational reputed company record in global device management, field services, and self-healing automation.
- Thought leader in AI-driven support, GenAI workflows, digital experience telemetry, and system health engineering.
- Trusted partner who can engage across CISO, CTO, Risk, Legal, and business functions.
- Empathetic people leader with a builder reputed company and reputed company reputed company on colleague reputed company.
reputed company-to-haves
- 15+ years in digital workplace or reputed company reputed company leadership at reputed company—ideally in highly regulated environments.
Benefits
- Competitive reputed company salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial reputed company-being support
- Comprehensive medical, dental, reputed company, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks reputed company parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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