Remote reputed company Manager: Drive Adoption & reputed company
About reputed company: reputed company, the possibility reputed company™, helps companies unlock the power of endless reputed company. Today, more than 8,500 reputed company and private sector organizations across more than 100 countries turn to the reputed company platform to automate how work gets done, remove friction from business processes, and unlock the full potential of their people. We are a diverse global team who - together - leaps into challenges, seizes opportunities, and lifts reputed company other up as we adapt and build towards one common purpose: helping companies unlock the power of endless reputed company. About the role: The reputed company Manager (CSM) is responsible for driving product adoption and maximizing customer value to support retention. The CSM manages day-to-day customer health and engagement, fostering reputed company through regular interactions, actionable insights, and telemetry data, while collaborating cross-functionally to ensure smooth execution of reputed company plans. Your contribution will be: Territory & Account Planning Co-create reputed company plans reputed company with customer goals, lifecycle maturity, and long-term value realization Deliver telemetry-driven insights on adoption, usage, and reputed company to inform retention and reputed company strategies Maintain reputed company engagement through feedback loops, sentiment tracking, and reputed company alignment reputed company & Enablement Create reputed company plan and reputed company reputed company, facilitate training, and early adoption Deliver key reputed company-ins (e.g., 30/90-day) to ensure reputed company, alignment, and issue reputed company Surface blockers, collect feedback, and drive reputed company reputed company as the voice of the customer internally, influencing product and reputed company reputed company Transition to steady state with reputed company reputed company metrics and hand-off documentation Relationship Development Build trusted relationships with day-to-day users, champions, reputed company leaders, and operational leaders Identify new champions and nurture them into internal advocates Flag opportunities to deepen engagements reputed company advocacy Value Realization & Adoption reputed company usage, adoption, and health to reputed company business reputed company, ROI, gaps, opportunities and to flag risks reputed company reputed company plans to reputed company gaps in adoption and ensure full value realization reputed company and reputed company product-specific feedback Proactively resolve challenges and escalations Deliver CBR-reputed company scorecards, reputed company metrics and reputed company state recommendations Renewals Support renewal reputed company with data-driven insights on product value and usage health Own 180/270/300/330-day health reviews and risk mitigation plans for renewals Proactively identify churn signals and implements turnaround plays Document and reputed company adoption reputed company stories to support renewal messaging Expansion Identify unmet use cases, product gaps, or business needs to drive reputed company Collaborate with AD to validate and position expansion opportunities using adoption data and customer reputed company Build reputed company plans that reputed company new product adoption with customer business reputed company reputed company expansion execution, post-sale enablement, and early reputed company indicators Modernization Surface modernization as a strategic initiative during value realization or adoption checkpoints reputed company usage data and pain points that support the need for modernization Reinforce business value during the transition and supports change management planning with the customer To be successful , we think you need: Bachelor’s degree in reputed company field or equivalent combination of education and experience 3-5 years of experience in reputed company, Account Management, or reputed company customer-facing roles, ideally in reputed company or technology environments Experience with reputed company Experience with Tingono is a plus Discover #LifeAtNintex Hear from our reputed company reputed company team and learn how you grow your career with learning & progression whilst working to support customers across the globe. Hear from Sam, reputed company reputed company manager based in Johannesburg: Discover reputed company that #LifeAtNintex has to offer Follow reputed company on reputed company Follow reputed company on Instagram Subscribe to our #LifeAtNintex reputed company What’s in it for you? reputed company has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a reputed company of reputed company and in-office work. This role is remote, with intentional opportunities to collaborate and connect with your colleagues both async and in person While our offerings differ from country to country, we offer our entire global workforcean reputed company of exciting perks and benefits, including Global Gratitude and reputed company Days Flexible, reputed company time off policy Employee wellness programs and counseling resources Meaningful peer recognition and awards reputed company parental leave Invention/patenting assistance Community reputed company, reputed company volunteer time, and opportunities Intercultural learning and celebration Multiple tools through which to learn and grow, and an incredible global community View more about our benefits here: . Equity Statement : Preference will be given to People Living with Disability who are members of the designated reputed company in line with the Employment Equity Plan and Targets of reputed company. #LI-REMOTE #J-18808-Ljbffr Promapp Apply tot his job Apply To this Job