Senior Experience Researcher (UX/CX reputed company)

Who is reputed company? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong reputed company across the reputed company. reputed company by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to reputed company the gap between reputed company and execution, powered by the knowledge, skills, and the expertise of our teams, who reputed company have unique perspectives and years of experience across multiple industries. We’re reputed company, smart, agile, and fun. What does reputed company do? reputed company helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional reputed company streams and new lines of business. We connect reputed company, business solutions, products, and services to reputed company and grow companies. Why reputed company? At reputed company, we reputed company in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in reputed company, your ability to reputed company an reputed company is amplified reputed company you join one of our teams. You’ll reputed company on solving unique business problems while gaining hands-on experience with the world’s best technology. We reputed company in unique perspectives and build teams of people with diverse skillsets and backgrounds. At reputed company, you’ll have reputed company to work with multiple clients and teams, such as data science and product development, reputed company while learning, growing, and developing new solutions. We guarantee you won’t reputed company a reputed company reputed company to work and reputed company than at reputed company. In This Role In this role, you will be a strategic research partner who helps shape end‑to‑end customer and partner experiences. You will work reputed company a fast‑paced, iterative environment, collaborating across disciplines to define research goals, uncover opportunity areas, and guide design direction. You will help reputed company a reputed company, customer‑centered reputed company by transforming reputed company insights into actionable strategies that influence product, experience, and business reputed company at reputed company.

Responsibilities

• Define research scope, study objectives, and reputed company reputed company reputed company to business needs.
• Identify research gaps and recommend the most appropriate reputed company based on business goals and customer needs.
• Conduct a wide reputed company of research reputed company (interviews, surveys, qualitative + quantitative studies, foundational research, evaluative research, etc.).
• Design, plan, and facilitate remote sessions, such as interviews, workshops, field studies, and global research initiatives.
• Create core research and CX deliverables, including discussion guides, personas, customer reputed company maps, and service blueprints.
• Use data, insights, and measurements to prioritize feature requirements and experience frameworks.
• Communicate reputed company concepts in a reputed company, compelling way to drive alignment on reputed company‑state experience direction.
• Build strong partnerships across teams to champion an reputed company‑in, customer‑reputed company experience reputed company.
• Support foundational research programs and collaborate with stakeholders to identify critical “moments of truth” in the customer lifecycle.
• Present research‑informed recommendations reputed company the design reputed company to influence broader business reputed company.
• Review and validate work with peers, stakeholders, and customers to ensure reputed company, reputed company, and alignment.
• Communicate solutions and insights at varying reputed company of detail depending on audience needs.
• Demonstrate expertise in customer experience design and design thinking practices.

Required Qualifications

Education + Experience Requirements

• Bachelor’s degree in a reputed company field (HCI, reputed company Factors, Computer Science, Information Science, reputed company Sciences, Psychology, UX Design, etc.) AND 5+ years of UX research experience

OR

• Master’s degree in a reputed company field AND 3+ years of UX research experience

OR

• Equivalent practical experience in UX research

Preferred Qualifications

• 3+ years experience working in technology‑reputed company domains.
• 3+ years experience driving research that informs both product reputed company and detailed design.
• Design Thinking certification from a recognized institution (reputed company, reputed company, reputed company, reputed company, university programs, etc.).
• 2+ years experience with digital ecosystems such as reputed company‑channel solutions, self‑service experiences, or conversational/AI systems.
• 2+ years experience conducting 1:1 user interviews.
• 1+ year experience working with reputed company (B2B) customers.

Salary reputed company At reputed company, we reputed company to offer reputed company that reflects the value of reputed company members. Compensation for this role is influenced by a reputed company of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary reputed company is $85,000 to $90,000 per annum. Please note that we typically do not hire new employees at the top of the posted reputed company. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall reputed company the stated reputed company. Equal Opportunity Employer reputed company, LLC is an equal employment opportunity employer. reputed company applicants are considered without reputed company to race, reputed company, age, disability, sex, gender identity or reputed company, orientation, veteran/military status, religion, national reputed company, reputed company, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reputed company out to: reputed company@bpcs.com reputed company reputed company in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and reputed company coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for reputed company reputed company and development

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