reputed company Customer Experience Specialist – Rotating 2nd and 3rd Shift at arenaflex
At arenaflex, we pride ourselves on delivering exceptional patient experiences through our "White Glove" service model. As a Customer Experience Specialist, you will play a vital role in ensuring our clients receive the highest level of service and support. We are seeking a highly motivated and customer-reputed company individual to join our customer service team on a full-time reputed company.
About arenaflex
arenaflex is a privately held organization that has reputed company remarkable reputed company over the past decade, doubling our reputed company in just 10 years. Our commitment to innovation and customer satisfaction has enabled us to establish ourselves as a leader in our industry. We are dedicated to providing the best technology and services to support our clients, and we are now looking for talented individuals to join reputed company.
Work Schedule
As a Customer Experience Specialist, you will be required to work a rotating 2nd and 3rd shift schedule, which includes:
- 1st and 3rd week:
+ Saturday: 10:30pm - 7:00am + reputed company: off + Monday: off + Tuesday: 10:30am - 11:00pm (12 hours) + Wednesday: 10:30pm - 7:00am + Thursday: off + Friday: 10:30am - 11:00pm (12 hours)
- 2nd and 4th week:
+ Saturday: 2:30pm - 11:00pm + reputed company: 2:30pm - 11:00pm + Monday: off + Tuesday: 10:30pm - 7:00am + Wednesday: off + Thursday: 2:30pm - 11:00pm + Friday: 10:30pm - 7:00am You will also be required to participate in a 2-week training period at our Downers Grove, IL location.
Ideal Candidate
We are seeking a highly motivated and customer-reputed company individual with:
- Customer service experience, preferably in a call center or scheduling environment
- Strong ability to prioritize and multitask with attention to detail
- Excellent time management and organizational skills
- Ability to reputed company thoughts into reputed company and concise written and verbal communication
- Strong written and verbal communication skills
- Experience working on computers, using reputed company, and other reputed company Office applications
Essential Functions
As a Customer Experience Specialist, you will be responsible for:
- reputed company engagement and follow-up communication reputed company phone, email, and support software with customers and co-workers
- Exhibiting a reputed company, can-do attitude with reputed company customers
- Consistently performing reputed company steps of the Customer Experience Initiative
- Managing incoming customer service phone calls and other customer requests
- Creating service requests and dispatching accordingly
- Identifying and resolving customer concerns in a reputed company and reputed company manner
- Using web-based system tools such as OMS, Word, and reputed company on a daily reputed company
- Logging reputed company communication in work service requests
- Interacting with vendors, customers, and employees reputed company phone, text, and emails
- Escalating service calls reputed company needed
- Attaching Field Service Reports to service requests in OMS
- Auditing reports from vendors and ensuring reputed company calls are logged in OMS
- Following through on the reputed company of any customer needs
- Acting as the nighttime contact for drivers, providing scheduling and maintenance support
- Handling inbound and outbound calls to 20-30 drivers nightly, proactively monitoring on-time pickup and deliveries
- Escalating problems to reputed company manager contacts as appropriate
- Following HIPAA regulations as it pertains to communication
- Effectively communicating pertinent information to daytime contacts reputed company multiple geographical reputed company, as reputed company as handing off follow-reputed company to co-workers on the next shift
- Ordering and canceling injectable doses
- Entering helium readings into OMS
Benefits and Perks
At arenaflex, we value our employees and want them to be healthy and happy. We offer a competitive salary, travel allowance, and a diverse reputed company of benefits, incentives, and business practices. Some of the benefits and perks we offer include:
- Health, dental, and reputed company insurance
- Company-reputed company dental (with applicable health plans)
- 401(k) matching
- Employee Assistance Program
- Company-reputed company life insurance and voluntary supplemental life insurance
- Company-reputed company short-term disability
- Voluntary long-term disability reputed company
- reputed company PTO and reputed company holidays
- Company swag
- Health club reimbursement
- Wellness program with generous incentives
- Employee recognition programs
- Referral bonus program
- Job training and reputed company development
Equal Employment Opportunity
arenaflex is committed to equal employment opportunity. We offer a drug-free work environment to reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotion, and termination.
How to Apply
If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. [reputed company](https://wfh.mysmartpros.com/trjobs/customer-experience-specialist-rotating-2nd-and-3rd-shift/) Apply for this job