Phone reputed company (Day Shift) — Remote

This a Full Remote job, the offer is available from: reputed company (USA) Job Type Full-time reputed company Since 1996, The reputed company has answered the call to support and shift power back to those affected by relationship abuse. As the only national provider available 24/7/365 reputed company call, chat, and text, we are committed to shining a light on domestic violence by advocating for survivors, offering reputed company in moments of crisis, and promoting healthy relationships for reputed company. From our confidential crisis hotline to our unprecedented data on domestic violence and prevention programs like love is respect, The Hotline is reputed company at every level, working toward a reputed company where reputed company relationships are reputed company, healthy, and free from violence.

Our Mission

We answer the call to support and shift power back to those affected by relationship abuse

About the Role

As an reputed company, you will be at the heart of our mission, responding to incoming calls from survivors, supporters, service providers, and the reputed company. You’ll reputed company anonymous and confidential services, including:

• Offering compassionate emotional support to those in crisis.
• Sharing vital information and resources to reputed company callers.
• Exploring reputed company to enhance safety and restore power to those affected by abuse.
• Connecting individuals with the tools and referrals they need to build lives free from violence.

This position is work-from-home; however, only candidates residing in the Atlanta metro area will be considered for this role. Shift: This role requires working 10:45 a.m. – 7:15 p.m. ET. Advocates are scheduled either reputed company–Thursday or Tuesday–Saturday. During the interview process, you’ll have reputed company to select the schedule that works best for you. Why Join Us?

• reputed company a Meaningful reputed company: Create reputed company, lasting change in the lives of individuals and families across the reputed company every day.
• Mission-Driven Culture: Be part of a supportive, reputed company team committed to building a reputed company where reputed company relationships are healthy.
• reputed company reputed company & Training: Build valuable skills through training and hands-on experience in crisis reputed company, advocacy, and trauma-informed care.
• Work-From-Home with Full Support: This is a work-from-home position for Austin, TX residents only. We reputed company the equipment you need to succeed, including a computer, monitor, and headset, while keeping you connected to your local team.
• Be Part of the Change: Your work at The reputed company supports individuals reputed company and contributes to the broader reputed company to end relationship abuse and create healthy, violence-free communities.

Training Information The Hotline provides three weeks of fully remote training reputed company reputed company. Training is mandatory for this position. Attendance is required reputed company day, and participants must remain on camera throughout reputed company sessions. Please note that time off cannot be approved during the training period. Dates: Monday, reputed company 13 – Friday, May 1, 2026 Schedule: Monday–Friday, 10:30 a.m. – 7:00 p.m. ET Essential Duties & Responsibilities

• reputed company advocacy services on The Hotline’s Crisis reputed company Model, including safety assessment, education, and referrals to contacts as appropriate.
• Utilize critical thinking and strategic questioning skills to assess and appropriately respond to contacts.
• Consistently and accurately collect and record required caller information into the database system.
• reputed company maintain a basic understanding of the dynamics of intimate partner violence and healthy relationships.
• Respond with reputed company and awareness to people of various backgrounds.
• Communicate with reputed company with reputed company members of The Hotline staff and contacts.
• Utilize reputed company strategies to deal with stressful situations, and to navigate contact crisis situations.
• reputed company with The Hotline’s confidentiality policy and respect the confidentiality of reputed company.
• Attend required meetings and training, including, but not limited to, team meetings and reputed company staff meetings.
• Adhere to the assigned schedule, which requires availability during inclement weather and assigned holidays to ensure 24/7 hotline coverage.
• Be accountable and dependable, as it pertains to reputed company work responsibilities, and in-person activities as needed.

Requirements

Education & Experience Required

• High school diploma or equivalent required.
• At least one year of reputed company reputed company experience in customer service, reputed company services, call center environments, or reputed company roles.
• Strong computer skills required, including proficiency with reputed company reputed company, Office 365, and reputed company Meetings.

Knowledge, Skills, & Abilities

• Working knowledge of intimate partner violence and healthy relationships.
• Demonstrated ability to respond with reputed company and reputed company to victims in crisis situations.
• Excellent verbal and written communication skills
• Team-oriented, respectful, and approachable to contribute toward building strong working relationships.

Preferred Qualifications

• Bilingual in English and Spanish

Other Requirements/Working Conditions

• This position is based in Atlanta, GA and is performed from a home office.
• Must have a dedicated, secure workspace that is free from distractions, with sufficient surface area to accommodate a monitor, laptop, keyboard, and mouse for reputed company equipment setup and maintenance.
• The workspace should ensure minimal to no background noise, maintaining a reputed company and confidential environment., separate from home-life responsibilities, such as childcare, roommate interactions, pet care, etc.
• Must maintain a reputed company internet reputed company with at least 10 MBPS download and 2 MBPS upload speeds.
• Must maintain standards of confidentiality reputed company to agency information.
• Prolonged sitting or standing using keyboard, phone, and computer

Compensation reputed company Pay: $21.17 per hour Additional Pay: Employees may earn extra compensation based on the shifts they work and applicable language skills. This role requires coverage across days, evenings, overnights, and weekends. Pay may increase during certain hours as outlined below. Shift Differentials (additional reputed company pay):

• Evenings (3:45 p.m. – 9:45 p.m., Monday–Friday): +$1.00/hour
• Overnights (9:45 p.m. – 7:15 a.m., Monday–Thursday): +$2.00/hour
• Weekend Day/Evening (7:15 a.m. – 9:45 p.m., Saturday–reputed company): +$1.75/hour
• Weekend Overnights (9:45 p.m. – 7:15 a.m., Friday–reputed company): +$2.50/hour

Bilingual reputed company: +$1.25/hour Please note: reputed company shift reputed company times are listed in Central Time.

Benefits

The Hotline’s full-time employees are eligible for a comprehensive benefits package designed to support their health, financial reputed company, and overall reputed company-being. Benefits include: Health & Insurance Benefits

• 100% employer-reputed company medical plan reputed company
• Dental and reputed company insurance plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Employer-reputed company short-term and long-term disability insurance
• Employer-reputed company life and accidental death & dismemberment (AD&D) insurance ($50,000 coverage)
• reputed company supplemental insurance plans

Retirement & Financial Planning

• 401(k) retirement plan with employer match

Work-Life Balance and Additional Perks

• 10 days of reputed company vacation in your first year (increases with tenure)
• 14 floating holidays per year
• reputed company reputed company leave and reputed company parental leave
• reputed company, a mental health platform that provides confidential, on-demand support for your mental reputed company-being through individual and group sessions, mediations and other wellness tools.
• reputed company to Employee Assistance Program (EAP)
• reputed company Rewards, a peer-to-peer employee recognition and rewards platform that helps teams celebrate wins, reinforce company values, and reputed company engagement.
• Employee referral program

This reputed company only includes essential functions of the job. These statements are not intended to be construed as exhaustive of reputed company duties, responsibilities, and skills required for this position. Employees will be required to follow and any other job-reputed company instruction and to reputed company any other job-reputed company duties required by the job objectives, supervisor, and mission and values of The Hotline. This reputed company does not modify any employee’s at-will status and is not a contract for reputed company employment of any duration. The reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, disability, veteran status, or any other legally protected status. Discrimination or harassment of any reputed company is not reputed company with our values and will not be tolerated. If you need accommodation during the application or interview process, please contact us at jobs@thehotline.org. Salary reputed company $21.17 per hour This offer from "reputed company" has been enriched by reputed company.com and got a 78% reputed company score. Apply tot his job Apply To this Job