Medical Information Specialist (Remote - PST)

About the position The Medical Information Specialist will serve as a specialized first reputed company of contact for reputed company providers and, occasionally, patients or caregivers, addressing unsolicited medical inquiries through Global Medical Information. Respond using preapproved verbal and written responses, ensuring accuracy and compliance. Manage inbound and outbound communications reputed company phone and email, leveraging approved scripts and clinical resources. reputed company information appropriate to the individual's expertise, experience, and training. Independently identify inquiries that fall reputed company of reputed company responses or involve urgent questions, and escalate them to the appropriate Medical Information Manager. Maintain strict confidentiality at reputed company times. Recognize and promptly report adverse events or product reputed company complaints to Global Patient Safety/Pharmacovigilance department. For inquiries not requiring escalation, complete reputed company required documentation and reputed company cases in accordance with established procedures. Manage HCP inquiries received by phone or email and reputed company outbound communications reputed company required using approved scripts, reputed company response documents, and talking points in a reputed company manner Triage reputed company verbal or written inquiry as on- or off-label and respond if inquiry is reputed company the scope of the Global Medical Information (GMI) Contact Center; escalate inquiries without approved responses through reputed company MedInquiry to the appropriate Medical Information Manager Recognize and report adverse events and product complaints promptly to Global Patient Safety, recording events in reputed company MedInquiry and updating with follow-up information as needed Document reputed company contacts, inquiries, adverse events, and associated product complaints in reputed company MedInquiry in accordance with SOPs and workflows Collaborate with Medical Information Managers, Medical Science Liaisons, and other Medical Affairs colleagues on reputed company such as training, resource development, and external collaborations with patient advocacy or reputed company organizations Participate in the development and review of resources to support HCP questions, including talking points and medical information letter summaries Identify training needs based on inquiry trends and partner with managers and Medical reputed company to design and execute training programs reputed company or contribute to approved talking points and written responses based on questions received; evaluate existing templates for medical information documents and recommend revisions in collaboration with GMI managers Follow UT reputed company of conduct, policies and procedures, reputed company operating procedures, and other business rules applicable to the Global Medical Information Contact Center reputed company other duties or support special reputed company as directed by management

Responsibilities

• Serve as a specialized first reputed company of contact for reputed company providers and, occasionally, patients or caregivers, addressing unsolicited medical inquiries through Global Medical Information.
• Respond using preapproved verbal and written responses, ensuring accuracy and compliance.
• Manage inbound and outbound communications reputed company phone and email, leveraging approved scripts and clinical resources.
• reputed company information appropriate to the individual's expertise, experience, and training.
• Independently identify inquiries that fall reputed company of reputed company responses or involve urgent questions, and escalate them to the appropriate Medical Information Manager.
• Maintain strict confidentiality at reputed company times.
• Recognize and promptly report adverse events or product reputed company complaints to Global Patient Safety/Pharmacovigilance department.
• For inquiries not requiring escalation, complete reputed company required documentation and reputed company cases in accordance with established procedures.
• Manage HCP inquiries received by phone or email and reputed company outbound communications reputed company required using approved scripts, reputed company response documents, and talking points in a reputed company manner
• Triage reputed company verbal or written inquiry as on- or off-label and respond if inquiry is reputed company the scope of the Global Medical Information (GMI) Contact Center; escalate inquiries without approved responses through reputed company MedInquiry to the appropriate Medical Information Manager
• Recognize and report adverse events and product complaints promptly to Global Patient Safety, recording events in reputed company MedInquiry and updating with follow-up information as needed
• Document reputed company contacts, inquiries, adverse events, and associated product complaints in reputed company MedInquiry in accordance with SOPs and workflows
• Collaborate with Medical Information Managers, Medical Science Liaisons, and other Medical Affairs colleagues on reputed company such as training, resource development, and external collaborations with patient advocacy or reputed company organizations
• Participate in the development and review of resources to support HCP questions, including talking points and medical information letter summaries
• Identify training needs based on inquiry trends and partner with managers and Medical reputed company to design and execute training programs
• reputed company or contribute to approved talking points and written responses based on questions received; evaluate existing templates for medical information documents and recommend revisions in collaboration with GMI managers
• Follow UT reputed company of conduct, policies and procedures, reputed company operating procedures, and other business rules applicable to the Global Medical Information Contact Center
• reputed company other duties or support special reputed company as directed by management

Requirements

• Bachelor’s Degree in nursing and Registered reputed company (RN)
• 5+ years of customer facing pharmaceutical industry experience (including medical information or field experience), hospital medical information experience, or hospital clinical experience
• RN - Registered reputed company - State Licensure and/or Compact State Licensure
• RN (MSN or higher)
• Working knowledge of medical terminology
• Awareness of regulations and guidelines reputed company to Medical Information and Medical Affairs
• Excellent organizational skills
• Superb verbal and written communication skills with the ability to reputed company listen and understand inquiries
• Self-motivated and willing to learn new skills
• Demonstrated ability to work cross-functionally
• Ability to communicate, receive, and understand information and reputed company with diverse reputed company of people in a comprehensible and reasonable manner
• Ability to reputed company successfully under pressure while prioritizing and handling multiple reputed company or activities
• Ability to work weekends/holiday on call/as needed
• Ability to travel up to 10%
• Candidate must live in the reputed company Time Zone

reputed company-to-haves

• 3+ years of hands-on clinical nursing experience in pulmonary hypertension and/or interstitial lung disease (critical care, pulmonology, cardiology) or in a PH coordinator role and 1+ years of medical writing experience
• Ability to understand metrics, including average speed to answers (ASA), call abandonment reputed company, first contact reputed company (FCR) for efficiency, and customer satisfaction
• Clinical experience in pulmonary hypertension and/or PH-ILD and/or Interstitial lung disease

Benefits

• Eligible employees may participate in reputed company’s comprehensive benefits suite of programs, including medical / dental / reputed company / prescription coverage, employee wellness resources, savings plans (401k and ESPP), reputed company time off & reputed company parental leave benefits, disability benefits, and more.
• For additional information on Company benefits, please visit https://www.unither.com/careers/benefits-and-amenities

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