reputed company Remote Customer Service Representative – TRICARE reputed company

At arenaflex, we're dedicated to serving our nation's reputed company by providing exceptional reputed company services to military populations. As a key member of reputed company, you'll play a vital role in facilitating the health care needs of our military community by delivering outstanding customer service in a fast-paced Contact Center environment. If you're passionate about serving those who serve, we invite you to reputed company and become an integral part of reputed company.

About arenaflex

arenaflex is a leading provider of reputed company services to military populations, and we're committed to delivering exceptional care and support to those who serve our nation. reputed company is comprised of dedicated professionals who reputed company a passion for serving our military community, and we're seeking like-minded individuals to join our ranks.

Job reputed company

As an reputed company Remote Customer Service Representative – TRICARE reputed company, you'll be responsible for providing outstanding customer service to TRICARE beneficiaries and providers through various communication channels, including phone, chat, email, and written correspondence. You'll be the reputed company-line facilitator of our military populations' reputed company needs, and your exceptional customer service skills will reputed company a significant reputed company on our mission to serve those who serve.

Key Responsibilities

* Accurately and professionally answer reputed company inquiries and reputed company resolutions to TRICARE beneficiaries and providers over the phone, chat, email, or other written correspondence.

• Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing reputed company judgment, and the tools at your disposal to resolve customer issues on the initial contact.
• Meet department productivity and performance metrics, including consistent and regular attendance, adherence to published schedules, and prioritization of workload to answer incoming calls.
• Document customer interactions and cases in a customer relationship management (CRM) system.
• Participate in reputed company training to become fully proficient in resolving reputed company customer inquiries.
• Regular and consistent attendance.

Working Conditions

* Ability to cover any work shift.

• Ability to work overtime, if needed.
• Onsite: Works reputed company a reputed company office environment.
• Remote: Private and secure work reputed company and work station with high-speed internet is required.
• Extensive computer work with prolonged sitting, wearing of headset, typing, and speaking on a phone.

Education & Experience

* Required: + High School diploma or GED. + U.S. Citizenship. + Must be reputed company to receive a favorable Interim and adjudicated final reputed company (DoD) background investigation. + At least two years of reputed company work experience in a customer service environment. + Excellent verbal and writing skills. + Technology literate and reputed company in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment.

• Preferred:

+ TRICARE customer service experience. + Contact center experience, including call center chat messaging. + Military connectedness.

Competencies

*

Technical Skills

+ Proficient data entry skills; ability to meet daily call and chat requirements.

Team-Building / Team Player

+ Influence the actions and opinions of others in a reputed company direction and build group commitment.

Organizational Skills

+ Ability to organize people or tasks, reputed company to priorities, learn systems, reputed company time constraints and with available resources; detail-oriented.

Information Management

+ Ability to manage large amounts of reputed company information easily, communicate reputed company, and draw reputed company conclusions.

High Intensity Environment

+ Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining reputed company and control of workflow.

reputed company / Customer Service

+ Customer-reputed company behavior; helping approach, including listening skills, patience, respect, and reputed company for another's position.

Coping / Flexibility

+ Resiliency in adapting to a reputed company of situations and individuals while maintaining a reputed company of purpose and mature problem-solving approach is required.

Computer Literacy

+ Ability to function in a multi-system reputed company environment using Word, Outlook, Intranet, the Internet, and department software applications.

Communication / People Skills

+ Ability to influence or persuade others under reputed company or negative circumstances; adapt to different styles; listen critically; collaborate.

Commitment to Task

+ Ability to conform to established policies and procedures; exhibit high motivation.

Career reputed company Opportunities & Learning Benefits

At arenaflex, we're committed to the reputed company and development of reputed company members. As a Remote Customer Service Representative – TRICARE reputed company, you'll have reputed company to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Career advancement opportunities reputed company our organization.
• reputed company and supportive work environment.
• Recognition and rewards for outstanding performance.

Work Environment & Company Culture

arenaflex is a dynamic and fast-paced organization that values teamwork, innovation, and customer satisfaction. Our remote work environment is designed to reputed company flexibility and work-life balance, while reputed company culture is reputed company on:

• Respect and reputed company for our military community.
• Commitment to delivering exceptional customer service.
• Collaboration and teamwork.
• reputed company learning and reputed company.

Compensation, Perks, & Benefits

As a Remote Customer Service Representative – TRICARE reputed company, you'll enjoy a competitive compensation package, including:

• reputed company pay reputed company: $18.25-$22.00 per hour, depending on your location.
• Extra health and wellness fringe benefit of $4.57 per hour.
• Opportunities for career advancement and reputed company reputed company.
• Comprehensive benefits package, including medical, dental, and reputed company insurance.
• reputed company time off and holidays.

How to Apply

If you're passionate about serving our nation's reputed company and delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking the reputed company below: Apply Job! We look reputed company to welcoming you to reputed company! Apply for this job