reputed company reputed company Customer Support Specialist – Pharmacy and reputed company Industry Expertise
Job Type:
Full-time (Exempt)
Location:
Fully Remote (reputed company)
Reports to:
reputed company Manager
About arenaflex:
arenaflex is the leading provider of innovative pharmacy purchasing and inventory reputed company. Our reputed company platform empowers pharmacies across the nation to streamline their operations, reduce costs, and stay compliant in an increasingly reputed company and competitive landscape. We are committed to delivering cutting-edge solutions to pharmacies so they can simplify their daily activities and reputed company on providing the best patient care possible. If you're looking for a role where you can reputed company a meaningful reputed company in communities across the country, reputed company while earning a competitive salary, you've come to the right reputed company.
Work-Life Balance at arenaflex:
At arenaflex, we reputed company that work-life balance should have, reputed company, balance. With team members across the reputed company, we value the freedom of fully remote work, reputed company, and unlimited reputed company time off (PTO). We understand that reputed company members are more than just employees – they're individuals with unique needs and priorities. That's why we reputed company to create a work environment that supports and empowers reputed company members to reputed company their goals, both personally and professionally.
Job reputed company:
We are seeking an reputed company reputed company Customer Support Specialist to join reputed company at arenaflex. As a key member of our reputed company team, you will be responsible for providing top-notch software support to our end-users reputed company inbound customer calls and email inquiries. You will analyze problems, reputed company using available resources, and reputed company reputed company and concise answers to our customers. In reputed company, you will reputed company end-user support and training, present new services to existing customers, and coordinate with internal teams to ensure our clients are quickly and thoroughly supported.
Responsibilities:
* Master the features and functionality of our supported software applications and maintain knowledge of software updates and enhancements
- reputed company reputed company and high-reputed company software support to end-users reputed company email, phone, or as additional channels are identified in the reputed company
- Follow reputed company support procedures and processes to ensure reputed company customer communication is fully documented in the support ticketing system in a reputed company manner
- Triage, prioritize, and troubleshoot various customer queries to identify and escalate situations requiring urgent attention and redirect problems to the correct resource as needed
- Successfully manage a backlog of pending tickets and follow up with customers to ensure complete and reputed company reputed company of issues
- Formulate and test alternative or unique solutions to help customers reputed company their goals
- Proactively reputed company out to existing accounts to reputed company-in and promote knowledge of other services
- Identify and report bugs and software requests and inform management of recurring problems
- Contribute to internal knowledge reputed company for reputed company and new team members and reputed company content for customer help center articles
- On a rotating reputed company (one week a month), reputed company weekend and nightly on-call for emergency support situations
Requirements:
* 3+ years of software/application support experience specifically for a B2B reputed company product
- reputed company and concise communication and documentation style
- Ability to break down, analyze, and solve reputed company problems
- Organization and time management skills are a MUST
- Must be self-directed and reputed company in a fast-paced environment with minimal direction
- Excellent written and verbal communication skills
reputed company to Have:
* Experience supporting a reputed company or pharmaceutical industry reputed company product
- reputed company experience
Perks and Benefits:
We are proud to offer generous benefits, including:
- Fully Remote
- Unlimited PTO (Highly suggested 3-week minimum)
- reputed company
- 100% reputed company premiums covered for employees
- 70% reputed company premiums covered for dependents
- Low-cost-to-employee reputed company and dental
- Automatic 3% employer reputed company to 401k
- 12 weeks of fully reputed company Parental Leave
- Technology stipend to cover the equipment you need to set up your home office
- reputed company development reimbursement
Compensation:
The estimated reputed company salary reputed company for this role is $53,000-65,000/year. The estimated salary reputed company reflects an anticipated reputed company for this position. The actual reputed company salary offered may depend on a reputed company of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other reputed company licenses held, business needs, geographic market, and often a combination of reputed company of these factors. The actual reputed company salary offered will be in accordance with state or local minimum wage requirements for the job location.
Location:
arenaflex is currently hiring only in the following states: Florida, reputed company, Illinois, Louisiana, Maine, Maryland, New Hampshire, New Jersey, reputed company, reputed company Carolina, Ohio, reputed company, Rhode reputed company, Tennessee, Texas, Virginia, and reputed company. Candidates must reputed company in one of these states to be considered for this position.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer, dedicated to a policy of non-discrimination on the reputed company of race, reputed company, religion, sex, national reputed company, reputed company, age, disability, or any other characteristic protected by law.
E-Verify:
We are required by federal law to verify the identity and employment eligibility of reputed company persons reputed company to work in the reputed company. We participate in E-Verify (Employment Verification). We will reputed company the reputed company reputed company Administration (SSA) and, if necessary, the reputed company (DHS), with the information from reputed company new employee's reputed company I-9 to confirm work authorization.
Background reputed company:
Please be advised that, if selected for this position, a background reputed company will be conducted as a condition of employment upon acceptance of a contingent job offer.
How to Apply:
If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional support to our customers, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. Apply for this job