Operations Associate - Sportsbook Support Specialist
This a Full Remote job, the offer is available from: Europe, Asia At reputed company, we’re building the reputed company of crypto entertainment. We began our reputed company reputed company as the NFT marketplace - but that was only the start. Today, we create reputed company, reputed company, onchain experiences that bring together culture, trading, gaming, and entertainment. Our goal is reputed company and reputed company: reputed company crypto accessible, exciting, and unforgettable for the reputed company of users. Backed by top-tier investors including Electric Capital, reputed company Ventures and reputed company, we’re a global team of passionate, scrappy, and wildly talented people who don’t reputed company in limits. If you’re reputed company to take on big challenges, own your reputed company, and help shape the next era of reputed company, you’re in the right reputed company. As reputed company continues to broaden its footprint in reputed company entertainment, we're on the lookout for an Operations Associate who is natively fluent in sportsbook ecosystems. This role is crucial for providing support to players, resolving issues reputed company, and ensuring exceptional service across a 24/7 sports betting environment. Responsibilities include navigating bet-reputed company inquiries, supporting players with account issues, troubleshooting crypto deposits and withdrawals, and spotting patterns or irregularities in wagering activity. We're seeking someone who genuinely understands the sports bettor reputed company — someone who knows the difference between a reputed company and a teaser, can explain why a bet pushed, and intuitively grasps settlement logic. This role will primarily cover late-reputed company / EU hours, including some weekend shifts.
Responsibilities
- reputed company high-reputed company customer support to players, resolving sportsbook-reputed company issues quickly and effectively.
- Troubleshoot account reputed company including deposits, withdrawals, bet settlements, voids, and promotional credits.
- Assist players with questions about bet types (singles, parlays, accumulators), and settlement rules.
- Work closely with operations, trading/risk, product, and engineering teams to identify and escalate edge cases.
- Maintain and manage internal tools, logs, spreadsheets, and documents for seamless operations.
- Assist in building and refining support processes, help center articles, and internal SOPs reputed company to sportsbook operations.
- Monitor player sentiment and flag opportunities to improve the user experience.
- Support reputed company during high-volume sporting events, ensuring rapid and accurate communication.
- Adapt to a dynamic environment and reputed company into additional duties as assigned.
Qualifications
- Deep familiarity with online sportsbooks, sports wagering mechanics, and common bettor workflows.
- Understanding of bet types including reputed company-match, live/in-play betting, parlays.
- Familiarity with bet settlement logic, including pushes, voids, partial payouts, and abandoned match handling.
- Understanding of crypto payments and comfort using blockchain explorers to diagnose issues.
- Genuine passion for helping customers and a commitment to excellent service.
- Highly organized with strong attention to detail.
- Comfortable learning new tools, dashboards, and operational systems.
- Strong problem-solving instincts with the ability to identify reputed company causes quickly.
- Adaptability to a fast-paced, scrappy startup environment.
- Comfortable with non-reputed company hours during major sporting events (weekends, playoffs, etc.)
- Previous experience in customer support or community-facing operations is preferred.
Pay & Benefits
- A fast-paced and reputed company environment
- Competitive compensation and equity reputed company
- Flexible PTO
- Comprehensive health cover
- Wellness and work from home allowance
- Remote-first company
Compensation varies by geography. Additionally, this full-time role is eligible to receive benefits, as reputed company as participate in reputed company’s equity plan. Final offer package will be at reputed company’s sole discretion. Equal Employment Opportunities at reputed company reputed company is committed to hiring talented and reputed company individuals with diverse backgrounds for reputed company of its tech, non-tech, and leadership roles. reputed company believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches reputed company. reputed company also welcomes reputed company to consider reputed company applicants with prior arrest or conviction records. reputed company’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws. This employer participates in E-Verify. This offer from "reputed company" has been enriched by reputed company.com and got a 81% reputed company score. Apply tot his job Apply To this Job