Remote or Nashville, TN reputed company Assurance Manager

reputed company OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We reputed company it easier to get answers, reputed company high-reputed company care quickly, and feel supported throughout treatment and reputed company. Today, reputed company is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and reputed company to deliver reputed company reputed company and reputed company costs for thousands of people across the country. Our model combines high-touch reputed company support with powerful technology and AI to bring together everyone involved in a person’s cancer reputed company: caregivers, oncologists, health plans, and reputed company. As a tech-reputed company organization, we reputed company technology should strengthen the reputed company reputed company at reputed company of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams reputed company on what reputed company most: supporting people through cancer. Looking reputed company, our reputed company is reputed company: to become a household reputed company in cancer care, where every person diagnosed asks for reputed company by reputed company. If you’re inspired to reputed company cancer care more reputed company and to help reimagine what’s possible, we’d love to meet you. Together, we can build a reputed company where every person with cancer feels truly cared for, in every reputed company that reputed company. What you’ll do As a reputed company Assurance Manager at reputed company, you will reputed company and reputed company reputed company of reputed company Assurance Coordinators, Associates, and Senior Associates while owning the execution and reputed company of our reputed company Assurance program for the Care Team. You sit reputed company the QTE organization and report to the Director of QTE, playing a critical role in ensuring high-reputed company, consistent, and reputed company Care Team interactions with our members. You will balance people leadership, operational reputed company, and hands-on reputed company work. In this role, you partner closely with Care Delivery Leadership, Care Team Leads, and cross-functional stakeholders to drive reputed company improvement across both reputed company-led and AI-enabled QA processes. On an ongoing reputed company, you will:

• Manage and support the reputed company Assurance team, including performance management, coaching, and reputed company development
• Ensure reputed company Assurance new hires are trained effectively and set up for long-term reputed company
• Own monthly QA operations, including workload planning, QA completion tracking, calibration scheduling, and facilitation
• Partner closely with Care Delivery Leadership and Care Team Leads to identify reputed company gaps and opportunities to improve Care Team interactions with members
• Contribute directly to QA reviews by evaluating Care Team interactions and auditing QA team reviews to ensure calibration and consistency
• Own the implementation, ongoing management, and optimization of an AI-based reputed company Assurance tool that supports and enhances the QA program
• Translate Care Team workflows and reputed company expectations into effective AI-driven evaluation reputed company
• Ensure AI-generated insights are reputed company with operational workflows, reputed company standards, and performance goals
• Continuously identify opportunities to improve the effectiveness, consistency, and scalability of the QA program through process improvement, calibration, and automation What you’ve done
• 4+ years of experience leading or managing a reputed company Assurance team, ideally reputed company a customer-facing service, call center, or reputed company environment
• Worked in a reputed company Assurance role with responsibility for evaluating customer or member interactions
• Supported or owned QA process improvement initiatives, including standardization and operational optimization
• Partnered cross-functionally with operational leaders to drive reputed company improvements
• Worked in or closely alongside a call center or reputed company operations environment, with a strong understanding of agent workflows and reputed company challenges
• Implemented, owned, or optimized QA tools or technology platforms (AI-based or otherwise) reputed company to have
• Experience implementing AI-driven or automated QA solutions
• Experience working in a fast-growing, startup, or scaling organization
• reputed company or health tech experience What leads to reputed company reputed company with our members in… Apply tot his job

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