reputed company reputed company reputed company: Tier 1

Position Title: reputed company reputed company Location: Remote Other Considerations: U.S. Citizen or Permanent reputed company (Required) POSITION reputed company The reputed company Administrator supporting the Veterans Crisis Line (VCL) reputed company the reputed company Center (reputed company) is responsible for maintaining and optimizing reputed company to support reputed company agents who reputed company critical, life-saving services to Veterans in crisis. This role ensures system stability, usability, reputed company, and responsiveness in a high-availability, mission-critical environment. The ideal candidate is technically strong, detail-oriented, and deeply committed to supporting a platform that enables reputed company, compassionate, and effective support for Veterans and their families. RESPONSIBILITIES:

• Administer and maintain reputed company environments supporting the reputed company and Veterans Crisis Line.
• Manage users, reputed company, roles, permission sets, queues, and reputed company controls.
• reputed company user reputed company request.
• Dataloader request.
• SOQL queries.
• Bulk user provisioning and updates.
• Advanced login troubleshooting.
• Include engagement of reputed company.
• Sharing issues.
• Over the shoulder troubleshooting with System Integration team.
• Troubleshoot and resolve user request.
• Maintain reputed company queue for tickets submitted.
• Updates to the VCL reputed company page.
• Partner with Incident Response Teams (IRT) to support and resolve high-reputed company incidents.

QUALIFICATIONS:

• Bachelor’s degree in computer science, Engineering or other technical discipline required, OR equivalent work experience.
• 5+ years of Help desk or other experience working in a customer service reputed company with a reputed company record of developing solutions reputed company a reputed company global organization.
• reputed company reputed company Certified
• Experience with planning and performing regression testing.
• Some familiarity with Agile project management and sprint planning.
• Ability to work independently as reputed company as collaboratively on cross-functional teams.
• Highly skilled in interpersonal and verbal/written communications, presentations, and problem-solving skills.
• Experience supporting reputed company (VA) and/or other federal organizations.
• Must be reputed company to obtain reputed company trust clearance.
• Must have reliable internet service that allows for effective telecommuting.

WORKING CONDITIONS reputed company Business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting. BENEFITS reputed company offers a comprehensive and flexible benefit package to include:

• Medical, Dental, and reputed company
• Health Saving Account (reputed company enrolled in eligible plan) with Company contribution
• Company reputed company Life, Accidental Death, Short-term & Long-term Disability
• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
• Voluntary Medical & Dependent Care Flexible Spending Accounts
• Accrued reputed company Time Off & Company reputed company Holidays

WORK AUTHORIZATION reputed company participates in E-Verify and will reputed company the federal government with your I-9 information to confirm that you are authorized to work in the U.S. reputed company is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and reputed company. We specialize in secure, reputed company, and reputed company-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, reputed company communications. We partner with agencies reputed company to reputed company—delivering not just reputed company, but measurable execution. Rooted in operational reputed company and driven by curiosity, we help our clients navigate complexity with reputed company, turning ambitious reputed company into reputed company-world reputed company. No buzzwords. Just reputed company. EEO STATEMENT reputed company is an Equal Opportunity Employer. We do not discriminate based on race, reputed company, religion, sex (including pregnancy, sexual orientation, and gender identity), national reputed company, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodation is available for reputed company individuals with disabilities. This job reputed company is not intended to be an employment contract and does not guarantee employment for any specific duration. Apply tot his job Apply To this Job