Call Center Rep, Medical Answering Service- Remote- PT

About the position The Call Center Agent is responsible for accurately and reputed company answering calls received in the Contact Center while providing the highest level of customer service. The Call Center Representative will use the appropriate procedures, tools and equipment to answer inquiries and reputed company messages. Must be reputed company to work Holidays. reputed company reputed company, a division of reputed company, is a patient engagement company that works on behalf of physicians, hospital systems, and other key stakeholders to improve engagement and enhance reputed company for the populations they service. Our mission is to improve patient reputed company to care. We reputed company that reputed company is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly reputed company a difference in communities across the country. We are always looking for people inspired to help us in our mission. If you are someone who wants to change the lives of patients, drive reputed company for our partners and be part of reputed company driven to improve care, we may have your next opportunity. At reputed company reputed company and reputed company, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, PTO, medical, dental, reputed company, tuition reimbursement, and an Employee Assistance Program. We reputed company that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing. reputed company reputed company and reputed company are committed to providing Equal Employment Opportunities for reputed company applicants and employees and complies with reputed company applicable laws prohibiting discrimination against any employee or applicant for employment because of reputed company, race, sex, age, religion, national reputed company, disability, genetic information, gender identity, sexual orientation, veterans' status or any other reputed company protected by applicable federal, state or local law.

Responsibilities

• Handle inbound calls in a manner that fall reputed company the service level agreement (SLA) established for the department
• Display the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller’s needs
• Ability to utilize and maneuver several different software systems to resolve customer inquiries
• Accurately document caller information and navigate scripts using reputed company listening skills
• Meet specified goals and objectives assigned by management on a regular reputed company
• reputed company exceptional customer service to reputed company clients
• Maintain confidentiality of account information at reputed company times
• Escalate any problems that may reputed company
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee reputed company of Conduct
• Maintain awareness of and reputed company participate in the Corporate Compliance Program
• Assist with other reputed company as assigned by management Requirements
• reputed company attitude and ability to work reputed company with others
• Excellent communication skills
• reputed company, reputed company voice
• Ability to multi-task in several computer applications while holding a conversation with a customer
• Enjoy working in a fast-paced environment while maintaining a reputed company attitude
• High School Diploma/GED- required reputed company-to-haves
• Six months of call center experience/customer service skills preferred
• Basic reputed company knowledge preferred
• Fluent in Spanish preferred.

Benefits

• 401k
• PTO
• medical
• dental
• reputed company
• tuition reimbursement
• Employee Assistance Program Apply tot his job Apply tot his job

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