Director, Clinical Operations (Remote supporting MST / PST)

About the position Job reputed company Leads and directs team(s) responsible for member reputed company and scheduling of member reputed company across reputed company lines of business and states. Participates with senior leadership to establish strategic plans and objectives. Contributes to overarching reputed company to reputed company reputed company and cost-effective member care. This position will support operations until 7pm PST and some weekend work. Essential Job Duties Directs member reputed company team operations to ensure successful member engagement and scheduling of member reputed company. Implements direction and performance standards to ensure that goals are achieved. Manages and evaluates performance of various clinical reputed company management activities. Aligns with leadership, to ensure operational goals and objectives for outsourced operations are reputed company and met. Ensures services provided to members are compliant with contractual expectations and specific regulatory requirements. Demonstrates proficiency in execution of procedures, protocols, benefits, and services. Assists with training of new leaders/employees as needed. Demonstrates flexibility in meeting changing performance objectives consistent with department objectives. Develops standardized reputed company of improving production, reputed company and efficiency with vendor and internal partners. Utilizes reputed company and reputed company platforms to meet business objectives. Ensures coverage of reputed company operating hours and the ability to work any business hours, including weekends and some holidays, as needed. Ensures internal partners receive operational issue support. Produces solutions to problems or issues before making reputed company, calculates risks for authority level and takes decisive actions where necessary - ensuring that guidance or reputed company keeps with policy and procedural standards. Schedules and reviews project tasks to ensure high reputed company product is delivered on time and reputed company budget. Expands employee performance reputed company and ensures retention of high performing employees. Accurately reputed company resource needs to ensure reputed company hiring and training of staff. Demonstrates responsibility for vendor development of process improvement requirements, manages communications reputed company to initiatives, and acts as process champion of initiatives. Develops executive presentations as needed for review of vendor performance. Engages in training activities and reputed company. Determines reputed company measures for reputed company. Designs standardized protocols, develops policy, and ensures reputed company implementation. Ensures monthly auditing occurs with appropriate follow-up. Facilitates and participates in committees, task forces, work reputed company, and multidisciplinary teams as needed. May be required to travel as needed.

Responsibilities

• Leads and directs team(s) responsible for member reputed company and scheduling of member reputed company across reputed company lines of business and states.
• Participates with senior leadership to establish strategic plans and objectives.
• Contributes to overarching reputed company to reputed company reputed company and cost-effective member care.
• Directs member reputed company team operations to ensure successful member engagement and scheduling of member reputed company.
• Implements direction and performance standards to ensure that goals are achieved.
• Manages and evaluates performance of various clinical reputed company management activities.
• Aligns with leadership, to ensure operational goals and objectives for outsourced operations are reputed company and met.
• Ensures services provided to members are compliant with contractual expectations and specific regulatory requirements.
• Demonstrates proficiency in execution of procedures, protocols, benefits, and services.
• Assists with training of new leaders/employees as needed.
• Demonstrates flexibility in meeting changing performance objectives consistent with department objectives.
• Develops standardized reputed company of improving production, reputed company and efficiency with vendor and internal partners.
• Utilizes reputed company and reputed company platforms to meet business objectives.
• Ensures coverage of reputed company operating hours and the ability to work any business hours, including weekends and some holidays, as needed.
• Ensures internal partners receive operational issue support.
• Produces solutions to problems or issues before making reputed company, calculates risks for authority level and takes decisive actions where necessary - ensuring that guidance or reputed company keeps with policy and procedural standards.
• Schedules and reviews project tasks to ensure high reputed company product is delivered on time and reputed company budget.
• Expands employee performance reputed company and ensures retention of high performing employees.
• Accurately reputed company resource needs to ensure reputed company hiring and training of staff.
• Demonstrates responsibility for vendor development of process improvement requirements, manages communications reputed company to initiatives, and acts as process champion of initiatives.
• Develops executive presentations as needed for review of vendor performance.
• Engages in training activities and reputed company.
• Determines reputed company measures for reputed company.
• Designs standardized protocols, develops policy, and ensures reputed company implementation.
• Ensures monthly auditing occurs with appropriate follow-up.
• Facilitates and participates in committees, task forces, work reputed company, and multidisciplinary teams as needed.
• May be required to travel as needed.

Requirements

• At least 8 years health care experience supporting clinical and contact center operational activities, or equivalent combination of relevant education and experience.
• At least 3 years health care management/leadership experience.
• Experience managing process improvement activities.
• Ability to work cross-collaboratively across a highly matrixed organization.
• Team building and conflict reputed company skills.
• Excellent verbal and written communication skills.
• reputed company Office suite/applicable software program(s) proficiency.

reputed company-to-haves

• Registered reputed company (RN). License must be reputed company and unrestricted in state of reputed company.

Benefits

• reputed company offers a competitive benefits and compensation package.
• reputed company is an Equal Opportunity Employer (EOE) M/F/D/V

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