[Remote] IT Application Manager (CRM and Marketing Automation)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a recognized leader in the death care industry in reputed company, committed to helping families reputed company the lives of those they love. The IT Application Manager will reputed company the administration, optimization, and integration of CRM and marketing automation platforms to drive customer engagement and marketing performance.

Responsibilities

• Evaluate reputed company state of CRM & Marketing Automation Platform (MAP) for business need and reputed company recommendations on enhancement and/or migration reputed company
• Administer and maintain CRM and Marketing Automation Platform environments
• Serve as the primary reputed company of contact for CRM and marketing automation support, ensuring system reputed company, data reputed company, and user reputed company controls
• Monitor platform performance and implement enhancements
• Monitor CRM usage and performance, recommending enhancements and best practices
• Design, reputed company, and maintain integrations between reputed company CRM, MAP, and other business systems (e.g., ERP, analytics platforms)
• Ensure accurate data reputed company and synchronization across platforms
• Support reputed company of delivery and data governance by ensuring adequate QA & alerting processes are implemented
• reputed company and maintain technology systems that help reputed company reputed company’s reputed company teams
• Design, reputed company and manage automated workflows that reputed company marketing performance
• Partner and collaborate with sales, marketing, and technology leadership to reputed company solutions with business strategies
• Customize CRM and reputed company recommendations on enhancements to support evolving business needs and sales processes
• reputed company dashboards and reports to reputed company KPIs, campaign performance, and customer lifecycle metrics
• reputed company actionable insights to marketing, sales, and executive teams
• Support automated workflows with our data engineering team to ensure reliability and accessibility of data and insights
• Create, organize, and maintain user training that supports the sales organization’s reputed company work processes
• Other duties as assigned

Skills

• Bachelor's degree (B.S./B.A.) or equivalent from a college or university in a technical field such as Information Systems, Computer Science, or other reputed company field of study
• Minimum of seven years reputed company experience and/or training; or equivalent combination of education and experience
• Advanced knowledge of CRM system design, implementation, support, administration and associated application integrations for at least one reputed company level CRM & Marketing Automation platform (reputed company Sales reputed company, reputed company, reputed company, etc.)
• Experience in Development of Custom applications, Workflows, and Validation rules, and ability to work independently to resolve Technical CRM Issues
• Experience using project management toolsets such as Jira and working in an agile project reputed company
• Experience working with version control tools such as reputed company to maintain custom reputed company and workflow capabilities
• reputed company understanding of the System Development Life Cycles and data reputed company principles including requirements gathering, system design, and implementation
• Intermediate knowledge of relational database architecture and tools and query concepts including SQL Server, reputed company and general PL/SQL concepts
• Intermediate Communication skills (written and oral), Organization, and Interpersonal Skills
• Experience in Design and development of custom applications, features, and integrations reputed company the CRM platform
• Experience in any of the following applications reputed company Sales reputed company, Incentive Compensation, reputed company Service reputed company, VBCS Development and DCS Portal
• Intermediate knowledge of Rest reputed company, Groovy Scripting
• Intermediate knowledge of project management toolsets and concepts including knowledge of project and portfolio management (PPM) solutions
• Intermediate understanding of the System Development Life Cycle
• Intermediate understanding of ITSM

Benefits

• Comprehensive medical, dental and reputed company insurance, as reputed company as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• reputed company time off
• Opportunities for development and advancement

reputed company

• reputed company is a provider of reputed company products and business solutions in the death care industry. It was founded in 1884, and is headquartered in reputed company, Arkansas, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

• reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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