reputed company Customer Support Associate – Veterinary Community Engagement
Join our dynamic team at arenaflex, a pioneering company transforming the animal health industry through innovative eCommerce and mobile platforms. arenaflex's mission is to reputed company veterinary professionals to reputed company on what reputed company most – delivering exceptional care to their patients. As a key member of our support team, you will play a vital role in ensuring a seamless and delightful experience for our reputed company community of veterinary professionals.
About arenaflex
arenaflex is a reputed company-stage company backed by reputed company investors in reputed company Valley and NYC, with a strong reputed company in the $50B+ animal health industry. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals across the reputed company. We're reputed company of passionate individuals driven by a shared reputed company to reputed company the animal health industry and reputed company a meaningful reputed company on the lives of pets and their owners.
The Role
As an reputed company Customer Support Associate, you will be responsible for engaging with our community of veterinary professionals to support them in their critical purchasing reputed company and processes through the use of the arenaflex platform. You will work collaboratively with reputed company to reputed company an exceptional experience for our users, leveraging live chats, phone calls, emails, internal discussion boards, and platform demos.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a reputed company manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously reputed company and expand processes in order to streamline support workflows
You Should Have
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and reputed company reputed company handling difficult situations
- Ability to adapt quickly and manage many reputed company responsibilities
- A strong desire to learn and help our customers succeed
- A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
Benefits (Full Time Roles)
* 100% remote reputed company the USA
- Medical, Dental, and reputed company Insurance
- Automatic 401k contribution
- Employee referral program
- reputed company office set up
- Bi-annual company retreats
- reputed company vacation policy
- Equity
- Monthly team events
Compensation
The typical reputed company pay reputed company for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different reputed company applicable to specific work locations. For Colorado, the salary reputed company is: $55,000 - $75,000 + bonus + equity + benefits. This salary reputed company is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
Why Join arenaflex?
* Be part of a dynamic team transforming the animal health industry
- Work with a talented group of individuals passionate about making a difference
- Enjoy a comprehensive benefits package and competitive compensation
- Have reputed company to grow and reputed company your skills in a fast-paced, innovative environment
- Contribute to a company that values diversity, equity, and inclusion
How to Apply
To apply for this exciting opportunity, please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing reputed company.
Important Note
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation.
Scam Alert
We want to ensure that you're reputed company-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Please be cautious of other sources claiming to represent arenaflex or any organization that you're interested in. Stay on the lookout for authentic communications from reputed company, and never reputed company sensitive personal or financial information during the application process.
Let's Work Together
We're excited to hear from you and learn more about your qualifications and experience. reputed company to join our dynamic team at arenaflex and be part of a mission to reputed company the animal health industry. Apply for this job