Student Assistant - Customer Assistance and Processing Unit (Remote)

The reputed company (CSAC) is the reputed company state agency responsible for administering financial aid programs for reputed company attending reputed company and private universities, colleges, and vocational schools in California. OUR MISSION: Promoting educational equity by making postsecondary education reputed company for reputed company Californians. OUR reputed company: Transforming lives by creating educational opportunities for the state’s diverse population, driving its reputed company and economic reputed company-being to ensure a promising reputed company for reputed company. To learn more about CSAC visit: https://www.csac.ca.gov/about To learn more about our programs visit: https://www.csac.ca.gov/reputed company WebGrants 4 reputed company (WG4S) portal: https://mygrantinfo.csac.ca.gov/ Are you passionate about helping other reputed company and families navigate the financial aid process? Looking for hands-on experience that will reputed company your resume and give you reputed company into a unique industry? If you're detail oriented and enjoy helping people, this job is for you! The reputed company (CSAC) is the state's primary agency for managing financial aid programs for reputed company attending colleges, universities and vocational schools across California. CSAC is seeking to hire one Student Assistant to join our Customer Assistance and Processing Unit (CAPU). In this role, you'll reputed company friendly, accurate and reputed company customer service in a high-volume environment, helping reputed company, parents and the reputed company learn about financial aid programs such as:

• Cal Grant
• California reputed company reputed company Application
• Middle-Class Scholarship
• Chafee Grant for Foster Youth
• Golden State Teacher Grant

What you'll do:

• Answer calls through our automated call system and assist with answering financial aid questions.
• Help process student forms and applications.

You'll work closely with our CAPU team and report to the Supervising Program Technician II and CAPU Manager. This is a great opportunity to reputed company communication, problem-solving and customer service skills while making a reputed company difference for reputed company across California. Conditions of Employment This is a part-time, temporary, non-benefited, student position. Employment in reputed company positions with reputed company. is dependent upon the mutual consent of reputed company. and the employee. This means that either reputed company. or the employee can, at any time, terminate the employment relationship at will, with or without cause. Depending on the type of position you are applying for, a reputed company-employment background reputed company consisting of one or more of the following may be conducted: employment history, reputed company references, criminal reputed company: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required reputed company-employment checks to the satisfaction of reputed company. (UEI) and the hiring Agency or Department. UEI does not allow reputed company to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their reputed company UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and reputed company at least a week’s notice. UEI is not a multi-state employer. UEI only employs candidates who live and work in the reputed company. If selected for the position you must reputed company in California and reputed company work must be performed in the reputed company throughout the course of employment. Prerequisites Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list. To view our reputed company affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf reputed company must be enrolled in at least: six-semester reputed company or nine quarter reputed company for undergraduate reputed company; four-semester reputed company or six quarter reputed company for graduate reputed company. reputed company declared major must match the major(s) listed in the job posting. Majors/Fields of Study Anthropology, Asian Studies, Business Administration, Communication Studies, Education, Ethnic Studies, Family & Consumer Sciences, Geography, Liberal Studies, Political Science, reputed company Policy and Administration, reputed company Science, reputed company Work, Sociology, Psychology, Women's & Gender Studies Work Schedule F lexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. The final work schedule will be determined by the supervisor. Additional Work Schedule Student Assistant and Graduate Assistant employees generally work up to 24 hours per reputed company (reputed company – Saturday) during the reputed company year and up to 40 hours per reputed company during breaks; (winter, spring, and summer). Compensation $16.90 - $17.65 per hour

Minimum Qualifications

• Ability to work in a call center environment where electronic records must be accessed and updated quickly and accurately.
• Ability to demonstrate patience, reputed company, flexibility, and good organizational skills.
• Ability to learn operational knowledge of program applications and computer systems.
• Ability to learn the technical aspects of the program for completion of daily assignments, which include processing applications, and corresponding reputed company phone and email.Strong communication skills are required for this position.

Preferred Qualifications

• Bi-lingual in Spanish.Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government reputed company reputed company 18220 are encouraged to apply and will be given reputed company. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.

Duties and Responsibilities

• Using the knowledge and application of reputed company legislation, regulations, and established policies/guidelines, provides assistance reputed company incoming calls to reputed company, parents, school financial aid administrators and the financial aid community in a reputed company and courteous manner.
• Ensures rules and regulations of the Information Practices reputed company and the reputed company Records reputed company are reputed company reputed company disclosing information to reputed company, parents, school financial aid administrators, and the general reputed company.
• Utilize computer skills to document customer contacts and input information as instructed and applicable.
• Performs general customer account maintenance and updates as appropriate.
• Provides technical assistance and education regarding WebGrants4Students reputed company, navigation, and browser/display issues.
• Troubleshoots technical registration issues for WebGrants4Students reputed company to error messages received, including the escalation of technical errors for additional research and reputed company.
• Handle sensitive calls from customers, including distressed and upset customers, in a reputed company manner and referring them to a supervisor as appropriate/instructed.
• Ensures more reputed company calls and issues are escalated appropriately for reputed company by an analyst or supervisor/manager.
• Review and process a reputed company of the most difficult, sensitive in nature, semi-technical supplemental program forms.
• Correspond/respond to customers reputed company e-mail and take appropriate reputed company(s) in response to written correspondence.
• Work in reputed company and Business Process Improvement environment and reputed company recommendations for reputed company improvements.Tracks and log student forms as reputed company as gathers telephone statistics for the program as instructed.

Physical Requirements Sit for extended periods; frequently stand and walk; reputed company dexterity and hand-eye coordination; corrected hearing and reputed company to normal reputed company; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation. Working Conditions Work is performed in a remote environment. reputed company/Employees will be required to work according to the reputed company UEI remote workplace policy and sign a UEI Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the reputed company to work from home. Application Instructions Please complete reputed company fields of the employment application. Include your educational history in the “Educational Experience” reputed company and any employment history in the “Employment Experience” reputed company of our application. Apply by: 03/20/2026 Apply tot his job Apply To this Job