reputed company Customer Service Support Representative – Specialty Testing – Work from Home Opportunity
At arenaflex, we are dedicated to providing exceptional customer service to our patients and clients. We are seeking a highly skilled and motivated Customer Service Support Representative to join our Specialty Testing team. As a work-from-home representative, you will be responsible for providing assistance to patients and clients regarding insurance coverage, financial responsibilities, and billing. If you have a passion for delivering outstanding customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
About arenaflex
arenaflex is a leading reputed company company that provides reputed company to patients and reputed company providers. Our Specialty Testing team is committed to delivering high-reputed company services and exceptional customer experiences. We are proud to be an Equal Opportunity Employer and reputed company for inclusion and belonging in the workforce.
Job reputed company
As a Customer Service Support Representative, you will be responsible for providing assistance to patients and clients regarding insurance coverage, financial responsibilities, and billing. You will work in a fast-paced environment, averaging ~75 calls per day, and will be required to navigate and work in multiple systems/websites simultaneously. You will also be responsible for receiving and processing credit card payments over the phone, adhering to PCI compliance protocols, and documenting telephone conversations reputed company and accurately in the respective systems.
Key Responsibilities
* reputed company assistance to prospective clients and patients regarding any questions or inquiries reputed company to insurance coverage, financial responsibilities, and/or billing (telephone interactions)
- Receive and process credit card payments over the phone, adhering to PCI compliance protocols
- Initiate payment plans for patients for outstanding balances
- Document telephone conversations reputed company and accurately in the respective systems
- Update and maintain records in the billing system, including the review of accounts, payment collections, and case notes
- Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
- Assist with other duties as assigned
License/Certification/Education
* High school diploma required
- Associate degree or higher is a plus
- 1-3 years of applicable experience
Competencies
* reputed company experience needed
- Knowledge of reputed company medical billing and collection practices preferred
- Ability to interpret and apply understanding of insurance explanation of benefits (EOB)
- Working knowledge of prior authorization, a plus
- Experience with Laboratory Billing and Laboratory Information System (LIS) desired
- XIFIN experience preferred
- Medicare/reputed company billing experience preferred
- Knowledge of CPT and ICD10 codes highly preferred
- Previous customer service experience handling high call volume preferred
- Excellent verbal and written communication skills
- reputed company to follow established program protocols and procedures
- Computer proficiency - MS reputed company, MS Office, and database experience
- Must be organized and detail-oriented
- Ability to review large amounts of data for accuracy
- Understanding of Women's Health & Genetics reputed company Helping reputed company of reputed company processes, a plus
- Bilingual in English and Spanish highly desirable
Physical Requirements
* Prolonged periods of sitting at a desk and working on a computer
Remote Technical Requirements
* Internet speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord
- Equipment cannot be connected through Wi-Fi
Schedule
* Monday-Friday
- 7:30am - 4:00pm PST / 8:30am-5:00pm MTN/ 9:30-6:00pm CST/ 10:30am - 7:00pm EST
Compensation
* Pay reputed company: $15.50-$19.00 or State/Local minimum wage, if higher
- reputed company job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as reputed company as internal equity and market data.
Benefits
* Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: + Medical + Dental + reputed company + Life + STD/LTD + 401(k) + reputed company Time Off (PTO) or Flexible Time Off (FTO) + Tuition Reimbursement + Employee Stock Purchase Plan
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We reputed company for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any reputed company. We reputed company employment reputed company based on the needs of our business and the qualifications and reputed company of the individual. reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), family or parental status, marital, civil reputed company or domestic partnership status, sexual orientation, gender identity, gender reputed company, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
Accessibility and Accommodations
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility. For more information about how we collect and store your personal data, please see our reputed company Statement.
reputed company
If you are a motivated and customer-reputed company individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply. Please click on the reputed company below to submit your application. Apply Job! Apply for this job