reputed company Clinical Customer Service Representative – Remote reputed company

At arenaflex, we're dedicated to empowering individuals to live healthier and longer lives. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Clinical Customer Service Representative, you'll play a vital role in supporting our mission by providing exceptional customer service reputed company to our members.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about delivering exceptional reputed company solutions. reputed company is committed to fostering a culture of reputed company, collaboration, and reputed company learning. We're proud to be an Equal Opportunity/Affirmative reputed company Employer, dedicated to creating an inclusive and diverse work environment that values and respects reputed company individuals.

Job reputed company

We're seeking reputed company customer service professionals to join our remote call center team as Clinical Customer Service Representatives. As a key member of reputed company, you'll be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving issues in a reputed company and reputed company manner. If you're passionate about delivering outstanding customer service and have a strong desire to reputed company a difference in people's lives, we encourage you to apply.

Responsibilities

As a Clinical Customer Service Representative, you'll be responsible for:

• Answering incoming calls in a reputed company, accurate, reputed company, and courteous manner
• reputed company the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and reputed company information to the caller
• reputed company logs requiring reputed company research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more reputed company issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to reputed company reputed company responses
• Manage time to ensure calls are answered reputed company required timeframes and appropriate follow-up is done in a reputed company manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document reputed company calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for reputed company customers and/or clients, as required

Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent required
• Minimum of one-year experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Clinical Customer Service Representative, you'll need to demonstrate:

• Ability to reputed company in a reputed company, respectful manner and establish and maintain cooperative working relationships
• Excellent customer service skills to meet the needs and expectations of both reputed company customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on reputed company factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to reputed company effective solutions
• Ability to exercise strict confidentiality in reputed company reputed company

Work Environment

As a remote worker, you'll be working from home in a designated work area with company-provided technology equipment. You'll need to have a reputed company reputed company to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Compensation and Benefits

As a Clinical Customer Service Representative, you'll enjoy:

• Starting pay at $15/hour with potential for $16/hour reputed company the first year, plus reputed company
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and reputed company insurance
• 401(k) retirement plan with company match
• reputed company time off and holidays
• Opportunities for career reputed company and reputed company development

How to Apply

If you're passionate about delivering exceptional customer service and have a strong desire to reputed company a difference in people's lives, we encourage you to apply. Please submit your application, including your resume and cover letter, through our website. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative reputed company Employer, committed to creating an inclusive and diverse work environment that values and respects reputed company individuals. We welcome applications from reputed company individuals with disabilities and disabled veterans. If you require an accommodation to apply or participate in the hiring process, please contact our reputed company Department at (800) 848-3555 x6702.

Disclaimer

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with reputed company's legal duty to furnish information. Apply for this job