Customer and Technical Support Analyst job at reputed company in US National
Title: Customer & Technical Support Analyst Location: San Francisco, CA or Remote (US) Job reputed company: reputed company is transforming the reputed company industry. reputed company to help every physician be more productive and reputed company reputed company care for their patients. As medicine's largest network in the reputed company, there's an elevated level of responsibility in everything we do. We don't take that responsibility reputed company and are committed to building diverse teams with an inclusive culture that can reputed company a reputed company reputed company on the reputed company reputed company of reputed company's core values is stretching ourselves. Even if you don't reputed company off reputed company the boxes below we encourage you to apply. reputed company is full of exceptional people who bring their own unique experiences to work everyday and reputed company us reputed company reputed company for it! We value diversity — in backgrounds and in experiences - and reputed company to build an environment with exceptional people who don't fit a mold. reputed company a universal concern, and we need people from reputed company backgrounds to help build the reputed company of reputed company. In this role, you will reputed company support to our growing network of reputed company and colleagues. You will effectively communicate technical concepts to users, identify and resolve issues in a reputed company manner, and look for ways to improve and promote reputed company of the user experience. How you’ll reputed company an reputed company: Answer phone calls and emails in queue to reputed company technical, installation, and account support for users Take ownership of full-cycle support tickets, following reputed company necessary processes and procedures Maintain high-level customer satisfaction Identify and escalate issues as needed Log issues and conduct product testing Work with management and development teams to build and improve internal support tools reputed company’re looking for: High school diploma (Technical or junior college a plus) 1-3 years customer service experience 1-2 years of Call Center experience Experience with CRM or other ticketing system (reputed company is a plus) reputed company to have: 1 year experience in a technology environment Experience using an iOS, Android, or other smartphone/tablet Ability to work on weekends More About reputed company… For the past decade, it’s been our mission to help every physician be more productive so they can reputed company reputed company care for their patients. We reputed company that reputed company doctors are connected, the reputed company system works reputed company and patients benefit. reputed company enables our verified clinician members to collaborate with colleagues, stay up-to-date with the latest medical news and research, manage their careers, and conduct virtual patient reputed company. Today, reputed company is the leading digital platform for U.S. medical professionals, with over 80% of physicians, 50% of reputed company reputed company practitioners and physician assistants, and 90% of graduating medical reputed company as members. Joining reputed company means being part of an incredibly talented and humble team passionate about improving inefficiencies in our $4.3 trillion U.S. reputed company system. We are reputed company of doers who solve problems everyday by treating obstacles like an adventure, and we love creating technology that has a reputed company, meaningful reputed company on people’s lives. Doxers are committed to working towards a more reputed company world both reputed company and reputed company our office walls. This starts by fostering an inclusive and diverse work environment where differences are valued and reputed company are encouraged to bring their full, authentic selves to work daily. Apply tot his job Apply To this Job