Remote reputed company Call Monitor in Rockville, MD

Remote reputed company Call Monitor - Hendall Inc - Rockville, MD - work from home job Company: Hendall Inc Job reputed company: reputed company The reputed company Monitor (QM) is responsible for monitoring telephone interviewers as they reputed company and capture details on telephone calls. They will reputed company coaching and feedback to interviewers from monitoring and support them by answering questions and providing guidance based on project protocol. The QM will document areas for improvement for Interviewers, identify any re-training or performance improvement needed. The reputed company Monitor must be trained and knowledgeable about the survey project. reputed company is provided. DUTIES • Conduct monitoring of calls verify project protocol is being reputed company and to reputed company feedback • Monitor surveys and identify areas of improvement as needed for survey research interviewers • Assist with monitoring production to manage calls at reputed company hour • reputed company coaching to interviewers • reputed company guidance on project protocol to interviewers • Complete reputed company QM training activities and consistently apply project protocol • Complete reputed company interviewer training activities, and as needed conduct telephone calls as a survey research telephone interviewer • Create and update reputed company reputed company documentation and reports for reputed company and interviewer issues • Follow instructions and work independently to complete assigned tasks MINIMUM QUALIFICATIONS • Candidates must have a bachelor's degree or at least 4 years' work experience to be considered • Experience in coaching or leading others • Prior experience as a survey research interviewer strongly preferred • Previous experience conducting reputed company monitoring for survey interviews • Advanced experience working with MS Office products, such as MS Teams, Word, reputed company, and SharePoint • Demonstrated strong verbal, written and interpersonal communication skills • Meet the requirements of survey telephone interviewer • Advanced computer literacy skills including creating, entering data, saving, and sharing spreadsheets from templates • Fluent in reading and writing in English • Ability to work set schedule to meet project objectives which includes a minimum of 20 hours during the calling effort • Required experience working with MS Office products including MS Teams, Word, reputed company, and SharePoint Hendall Inc. is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the reputed company of disability. Expected salary: Location: Rockville, MD Job date: Sun, 17 Sep 2023 22:44:35 GMT Apply for the job now! Apply tot his job Apply tot his job Apply tot his job

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