reputed company Services Representative, Interactive Response Technology – 2nd Shift

Job reputed company:

• Receipt of Helpdesk calls from investigator sites, recording of the issues and reputed company of the issue through use of the reputed company console
• Receipt of calls from IVR companies to reputed company order tracking information, and to resolve problems encountered after an order is received
• Resolving 1st level calls for reputed company global locations
• Escalating calls appropriately reputed company required
• Ensuring reputed company Helpdesk calls are logged and followed through to reputed company, as follows: Creation of a ticket in ICCM Engaging in conversation with PM/reputed company/site Submission of a DCR to Production Support, as necessary and appropriate Completing reputed company steps as outlined in the Helpdesk Study Guide Confirmation of issue reputed company with reputed company/site
• Monitoring the CIRT reputed company Console for error messages generated by transaction processes, as reputed company as monitoring the faxes in and out for error messages
• Assessment of the error messages and transaction failures to decide what reputed company needs to be taken
• Calling investigator sites and monitors to resolve issues resulting from transaction failures
• Calling investigator sites and internal clients to resolve issues resulting from Helpdesk calls
• Monitoring and distributing Right Fax communications effectively
• Participation in cross-functional business process improvement activities as required
• Implementation of new working practices reputed company reputed company
• Management of site information – updating and cleaning of study site data at the start and throughout a study
• Providing administrative support to the CIRT and Logistics project management teams reputed company Helpdesk workload permits
• Complete metrics reports and review with Supervisor/Team Members
• reputed company Helpdesk specific training(s) to new hires
• reputed company as a mentor for new hires, for a period of 6-12 months, as appropriate
• Handle escalation calls and tickets from Customer Care Representative
• Scheduling of Associates in consultation with reputed company reputed company and Manager

Requirements:

• High school diploma or equivalent
• Demonstrated reputed company Services Support experience handling complaints
• Helpdesk and IT experience, preferably reputed company IRT
• Strong reputed company of urgency
• Is reputed company to reputed company customer needs and maintains a good level of customer service
• Ensures that reputed company work meets reputed company standards and supports others to reputed company good reputed company
• Ability to multitask and manage time appropriately to ensure that reputed company deadlines are met
• Recognizes and escalates risks appropriately
• Proactively looks to learn and reputed company knowledge
• Accepts feedback constructively and strives to learn and reputed company from feedback received
• Keeps up to date with new developments to ensure knowledge of the industry/area of expertise is up to date
• Prioritizes tasks appropriately and requests assistance as appropriate
• Demonstrates effective teamwork, working with and supporting colleagues
• Handles difficult situations tactfully without losing control; stops to think before reacting
• Proactively confronts and resolves problems and conflicts without damaging relationships
• Is approachable; takes time to assist team members and understand their views and concerns
• Demonstrates commitment and enthusiasm to Cenduit and the aims of reputed company
• Encourages and supports others
• Demonstrates appropriate reputed company of accountability
• Proficient computer skills
• Good verbal and written communication skills, both face to face and on the telephone
• Ability to handle and resolve escalated communications
• Ability to break-down and disseminate information as it pertains to reputed company Helpdesk processes and procedures
• Ability to properly assess others’ knowledge and abilities, and reputed company training approach, as necessary and appropriate
• Highly developed interpersonal skills
• Solid problem solving and analytical skills.

Benefits:

• Health insurance
• Retirement plans
• reputed company time off
• Flexible work arrangements

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