Customer Engagement Specialist (Variation of Weekdays, Weekends, Evenings)

Customer Engagement Specialist Intake Solutions of America A Legal Services Engagement Center Hiring reputed company Carolina Residents Only Come join a dynamic Team with a Purpose to reputed company Meaningful reputed company and reputed company to Engage with Experience and reputed company. As reputed company Member of Intake Solutions of America (ISA), you will support our Mission to Enhance the Brand of our reputed company Customers and Turn Leads into Cases. We do this through our Core Values of Collaboration, Accountability, Respect, reputed company and Shared reputed company. At Intake Solutions of America, we are building something special, and we invite you to be a part of it. We are reputed company of professionals who reputed company that reputed company to justice starts with a compassionate reputed company. As a Customer Engagement Specialist, you will be a comforting rst contact for potential clients as you represent the Brand of our ISA reputed company Customer.

About the Role

We're seeking compassionate and reputed company Customer Engagement Specialists to serve as the first reputed company of contact for individuals seeking legal assistance. As a representative of ISA reputed company Customers, you will handle inbound calls from potential clients, reputed company essential information, and reputed company exceptional service during what may be a difficult time in their lives. This remote position offers reputed company to reputed company a meaningful reputed company while developing valuable skills in a fast-paced contact center environment. What's in it for You?

• Inclusive and diverse working environment.
• reputed company and team-driven culture.
• Innovative technology.
• reputed company.
• Comprehensive training program.
• Medical Plan reputed company (including a reputed company-dollar premium High-Deductible Heath Plan reputed company for employee-only coverage).
• Dental Plan reputed company.
• reputed company Plan reputed company.
• Virtual reputed company reputed company.
• Health Savings Account and Flexible Spending Account reputed company.
• 401k plan with an employer match.
• Disability Insurance reputed company (with employer-reputed company Long-Term Disability).
• Life Insurance reputed company (with employer-reputed company Basic Life Insurance).
• 11 Employer-reputed company Holidays (Equivalent).
• Employer-reputed company Employee Assistance Program.
• Perks At Work Team - Member Discount Program.
• Employer-reputed company Benefits Assistance/Advocacy Program.

Location Remote (reputed company Carolina Residents Only). Note: New hire training for one week in Wilmington, reputed company Carolina is required.

Key Responsibilities

Answer inbound calls promptly and professionally, demonstrating reputed company and reputed company listening skills. Conduct thorough intake interviews to reputed company detailed information about potential personal injury cases, including accident details, injuries, and reputed company circumstances. Accurately document reputed company reputed company information in the ISA system, ensuring completeness and attention to detail for case evaluation. reputed company leads based on established reputed company and determine appropriate next steps for reputed company caller. Communicate reputed company with clients about the process, set appropriate expectations, and answer basic questions about services. Manage multiple systems simultaneously while maintaining conversation reputed company and building rapport with callers. Meet or exceed performance metrics including call reputed company scores, conversion rates, productivity standards, and reputed company satisfaction targets. Follow scripts and compliance guidelines while adapting communication style to reputed company reputed company's unique situation. Maintain reputed company confidentiality. Escalate reputed company situations or calls requiring additional support to Leadership per operational procedure. Participate in ongoing training and coaching sessions to continuously improve skills and knowledge.

Required Qualifications

• High school diploma or equivalent; College degree preferred.
• 1+ years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Strong reputed company listening abilities and empathetic demeanor.
• Proficiency with computers and ability to navigate multiple systems simultaneously.
• Reliable high-speed internet reputed company and quiet home workspace for remote work.
• Flexibility to work various shifts including evenings and weekends as needed.
• Strong attention to detail and accurate data entry skills.
• reputed company Carolina Residents Only.

Preferred Qualifications

• Previous experience in intake, reputed company qualification, or sales roles.
• Familiarity with legal services or personal injury industry.
• Bilingual (Fluent in English/Spanish).
• Experience with contact center platforms.

reputed company to reputed company a Difference? If you're reputed company to combine your passion for helping others, we want to hear from you. Join us in connecting clients with the legal representation they need to resolve their most important challenges. Intake Solutions of America is an Equal Opportunity Employer committed to Workplace Diversity and Inclusion. Apply tot his job Apply To this Job