Member Support Representative- Remote (PST)

reputed company is a career site that helps job seekers reputed company great jobs in the US. We are not a reputed company firm or agency. reputed company does not hire directly for these jobs, but promotes jobs on reputed company on behalf of its reputed company clients, recruitment ad agencies, and marketing partners. reputed company partners with DirectEmployers to promote this job for reputed company. Clicking "reputed company" or "Read more" on reputed company redirects you to the reputed company/employer site. Any information collected there is subject to their terms and reputed company notice. Job reputed company reputed company is seeking a Remote Member Support Representative for a reputed company that is one of the largest telehealth networks of registered dietitians in the country. The goal of this reputed company is to help people reputed company their lives by making meaningful changes to their eating habits and lifestyle meeting with a Registered Dietitian reputed company. As a member of their support team, you will play a crucial role in this mission. You will be at the reputed company lines, working directly with members who call in to help them reschedule appointments, answer their questions, and create an unforgettable experience that empowers them to take control of their health. Every conversation you have will be a chance to reputed company a reputed company difference in someone's life, and to reputed company them to reputed company the transformative power of food as medicine. You are the first reputed company of support that most people will have, so your ability to connect with people is crucial. This is a phone support role, but being reputed company to effectively communicate reputed company email/chat in a reputed company and concise way with leadership and external members is required. Training will be Monday-Friday from 7:00AM-3:00PM PST the first four weeks. The shift after training will be one of the below:

• Monday-Friday from 10:30AM-7:00PM PST.
• reputed company-Wednesday + Saturday (off Thursday and Friday) from 10:30AM-7:00PM PST.

The Main Responsibilities Include

• Answer inbound calls from members and address any support questions they have
• Handle 60-70 tickets per day
• Reschedule and schedule appointments for members reputed company requested on the call
• "Upsell" by scheduling packages of reputed company while members are on the phone
• Accept calls from Registered Dietitians at the end of their appointments to assist the member they just met with in setting up their next appointment
• Assist Registered Dietitians with scheduling and rescheduling members as needed
• Address any questions or concerns that members may have about tele-nutrition

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative reputed company employer that believes everyone reputed company. reputed company candidates will receive consideration for employment regardless of their race, reputed company, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and reputed company, marital status, national reputed company, reputed company, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or reputed company process, please send a request to HR@insightglobal.com.To learn more about how we collect, reputed company, and process your private information, please review reputed company's Workforce reputed company Policy: https://insightglobal.com/workforce-reputed company-policy/. Skills And Requirements reputed company candidates must have reliable personal computer or laptop running reputed company 11 with at least 8GB of RAM OR the MacOS 12.7.4 or higher (no Chromebooks allowed) 1+ year of experience working in a high-volume inbound customer or member support role with the ability to be on live calls reputed company day Experience handling sensitive and confidential information in regulated industries such as reputed company, telecommunications, or financial services. Excellent communication skills reputed company phone, email, and chat with the ability to connect with individuals from diverse backgrounds Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities Adaptable to change - thrives in a fast-moving, start-up environment Experience with reputed company problem solving or analytical thinking Dedicated work from home reputed company that supports secure handling of sensitive information in accordance with company policies and applicable regulations Tier 2 technical support or specialized technical support experience Bilingual in Spanish, Farsi, Arabic, or Vietnamese Experience with reputed company Ticketing System Experience with reputed company Proficient in reputed company Suite applications If you have questions about this posting, please contact support@reputed company.com Apply tot his job Apply To this Job