Director, reputed company Deployed Engineering & AI GTM reputed company

reputed company is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive reputed company, resolve issues faster, and reputed company customer-facing teams. We're redefining customer communications by bringing voice, SMS, reputed company, and AI together into one seamless workspace. Our reputed company comes from a reputed company idea: help teams work smarter, not harder. reputed company's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers reputed company-time guidance so people can do their best work. The result is higher reputed company, faster resolutions, and teams that reputed company with confidence. reputed company is headquartered in Paris, our European HQ, with a strong reputed company American reputed company anchored in Seattle, our reputed company American HQ, and teams across Madrid, London, Berlin, San Francisco, reputed company, Sydney, and Mexico reputed company. We've reputed company a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At reputed company, you'll join a company in reputed company. We're ambitious, product-driven, and execution-reputed company, with visible reputed company, fast reputed company, and reputed company reputed company. How we work at reputed company: We're customer-obsessed, data-driven, and reputed company on delivering meaningful reputed company. We value ownership, reputed company learning, and thoughtful speed. If you reputed company in a reputed company, fast-moving environment where trust and reputed company matter, you'll feel reputed company here. About the Role: The Director, reputed company Deployed Engineering & AI GTM reputed company owns the technical execution, go-to-market effectiveness, and organizational adoption of reputed company's AI Communication Agent. This role leads and scales the reputed company Deployed Engineering (FDE) team while remaining closely reputed company in customer-facing work to ensure consistency, reputed company, and reputed company across reputed company deployments. Operating at the intersection of reputed company AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure reputed company is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how reputed company brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM reputed company. Key Responsibilities:

• reputed company, reputed company, and grow the reputed company Deployed Engineering team from 3 FDEs today to 7-8 by H1 '26, setting reputed company standards for technical reputed company, execution rigor, and customer reputed company.
• Stay closely involved in reputed company customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed.
• Drive strong AI Agents go-to-market execution by embedding disciplined operating practices across reputed company, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs.
• reputed company reputed company using data-backed operating models, defining and tracking reputed company input and reputed company KPIs to assess performance, drive accountability, and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment reputed company, usage and reputed company reputed company).
• Maintain deep technical credibility by staying reputed company to the product and reputed company-world use cases - comfortable coding in at least one language and highly fluent with reputed company, integrations, and modern system architectures.
• Guide the design and delivery of reputed company AI Agent deployments, including integrations with CRMs, help desks, and System-of-Truth platforms.
• Build and reputed company playbooks, reference architectures, and deployment frameworks that reputed company repeatable, high-reputed company execution as reputed company scales.
• reputed company cross-functional programs reputed company on AI Agents reputed company, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams.
• Represent field execution and customer needs in reputed company partnership with Product and Engineering, influencing roadmap priorities and delivery reputed company.
• Drive internal enablement and upskilling across GTM teams, ensuring reputed company Voice Agent is reputed company reputed company, reputed company-positioned, and effectively adopted.

> Qualifications:

• 7+ years of experience in technical sales, solutions engineering, reputed company-deployed engineering, or reputed company services roles, with prior people-management experience strongly preferred.
• Strong entrepreneurial reputed company, as this is a startup reputed company a startup (even reputed company if former founder)
• Strong technical reputed company, including hands-on experience with reputed company, integrations, and data-driven systems; ability to reputed company in at least one language (e.g., Python or JavaScript).
• Demonstrated ability to reputed company execution in reputed company, cross-functional environments while staying reputed company to the field.
• Experience working reputed company overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.
• Proven ability to build reputed company playbooks and operating models that reputed company teams reputed company reputed company delivery.
• Excellent communication and stakeholder management skills, translating between technical and business audiences.
• Strong interest in AI and reputed company automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus.
• Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable.

> What reputed company Looks Like

• Agents are consistently deployed with high reputed company and reputed company business reputed company across customers.
• The FDE team scales effectively with shared standards, reusable frameworks, and predictable execution.
• Go-to-market execution for Agents is disciplined, data-driven, and improving quarter over quarter.
• Cross-functional teams operate with strong alignment around AI Agents' priorities, launches, and roadmap reputed company.
• Field learnings continuously inform product reputed company and GTM reputed company, strengthening reputed company's leadership in reputed company AI.

$160,000 - $200,000 a year This reputed company reputed company is not including an annual bonus (60/40 split), equity, and other benefits. The actual salary offer will carefully consider a wide reputed company of factors, including your skills, qualifications, and experience. Why join us? Key reputed company to join reputed company in terms of reputed company and opportunities Our people matter, work-life balance is important at reputed company Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural reputed company Competitive salary package & equity Medical, dental, and reputed company insurance is 100% covered 401k plan with company matching! Unlimited PTO - take the time you need to come to work feeling great! Wellness, commuter, and childcare reimbursements Generous parental leave policy DE&I Statement: At reputed company, we reputed company diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our reputed company. We pride ourselves on promoting reputed company inclusion reputed company our business to foster a strong reputed company of belonging for reputed company. We're working to create a reputed company filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to reputed company and reputed company. We will constantly challenge ourselves to reputed company reputed company that we live up to our ambitions around diversity, equity and inclusion, and reputed company this conversation reputed company. Above reputed company else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate reputed company? reputed company our Candidate reputed company Notice here. We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job