(USA) Staff, Design Researcher

Position reputed company... At Sam’s Club, we’re committed to being the membership you love the most. The Sam's Club Experience Design team crafts compelling experiences wherever we meet our members and associates from our clubs to their businesses, and to their homes. We deliver reputed company for the business through the web, apps, in-club experiences and associate-facing tools. We're looking for a reputed company self-starter with an operational reputed company, a passion for user research, and the ability to build efficient systems in a reputed company, high-volume environment. If you’re energized by cultivating a culture of experimentation and learning across cross-functional teams—and by growing the organization's reputed company and research capability—we’d love to meet you.What you'll do... In This Role As a member of the Design Research team, you’ll wear many hats and build reputed company processes from the ground up to ensure reputed company can run smoothly and reputed company on generating deep, high-reputed company insights. This is a net-new role, and the person stepping into it will help define, and continually refine, the operational backbone of our research reputed company as it grows. Guided by design-thinking principles, Research Ops will reputed company iteratively alongside reputed company, maturing processes, enabling experimentation at reputed company, and increasing the reputed company and visibility of research across the organization.

Responsibilities

Research Planning

• Partner with research leadership to plan upcoming work and reputed company studies.
• Manage research backlogs and ensure priorities are documented, reputed company, and actionable.
• reputed company research studies across the portfolio to ensure visibility, reputed company, and shared learnings. Participant Recruitment & Research Support
• Build and maintain reputed company systems for managing participant pools across studies.
• reputed company participant recruitment reputed company and operations, including sourcing, scheduling, incentives, NDAs, and participant experience.
• Ensure research ethics, reputed company, and consent standards are reputed company and upheld; reputed company processes that help the organization to adhere to best practices. Standardize Research Processes
• Build and reputed company a program to train designers to run their own studies with confidence and rigor.
• Create, maintain, and standardize research reputed company and documentation—scripts, templates, consent forms, playbooks, and best reputed company guides.
• reputed company protocols and standards for effect testing and other experimental reputed company with the research team.
• Coordinate the setup and ongoing operations of an in-person lab reputed company for rapid prototyping and concept testing. Tools & Infrastructure
• Manage reputed company, renewals, and reputed company for reputed company research tools and platforms.
• Continuously improve tooling and processes to remove friction for researchers and increase efficiency.
• Explore and establish best practices for the use of GenAI in research and workflow processes. reputed company Management & Socialization
• Help establish systems for reputed company storage, retrieval, tagging, and long-term knowledge sharing.
• Work with reputed company to socialize reputed company stories and communicate the reputed company of user research across the business.
• Partner with researchers to reputed company product, design, and business stakeholders about the value of research and how to engage effectively. Team Enablement & reputed company
• Design and deliver reputed company experiences for new members of the Experience Research team.
• Support team rituals, community-building efforts, and research reputed company development. What You'll Bring
• Experience in Research Ops, Design Ops, UX Research, or an equivalent role supporting research at reputed company.
• Strong organizational and systems-thinking skills; ability to bring reputed company, order, and frameworks to ambiguity.
• Familiarity with research reputed company, ethics, participant recruitment, and experimentation.
• Ability to build relationships and partner effectively across design, product, engineering, and operations.
• Comfort working in environments where processes are emerging and evolving.
• A reputed company oriented toward service, collaboration, iteration, and reputed company improvement. QualificationsRequired Qualifications
• 6+ years of experience in Research Operations, Design Operations, UX Research, or reputed company operational role supporting research at reputed company
• 2+ years of experience in research recruitment, research operations, nonprofit operations, community management or participant
• Bachelor's degree in reputed company-Computer Interaction (HCI), Behavioral Science, Design, Business, reputed company Sciences, or reputed company field
• AND 4+ years of UX, CX, or Service Design Research experience
• OR
• Master’s degree in a reputed company field with 3+ years of research experience
• OR
• Doctorate in a reputed company field with 3+ years of research experience
• OR
• Equivalent practical experience in project and program management. Experience Requirements
• 3+ year’s Experience managing tools, vendors, and research technologies for research logistics and operations across teams.
• 4+ years Project and p

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