Outbound Call Center Rep – Remote

• Starting reputed company reputed company $15.00, with unlimited monthly commission potential.

• 2 weeks of required reputed company (Monday-Friday, reputed company-4:30PM)
• Call center hours of operation are Monday-reputed company 7AM – 9PM, actual shift will be determined at time of hire.
• Competitive benefits, PTO, tuition reimbursement, and more!

How will this role have an reputed company?At reputed company, we value and reputed company exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and reputed company a lasting difference.As part of the reputed company’s Member Engagement team, you will contact members of various Medicare Advantage and reputed company health plans by phone to offer, explain, and schedule a free in-home or virtual reputed company evaluation. You will work diligently to meet department productivity, reputed company, and customer service goals.This role will report to a Member Engagement Manager.What will you do?

• reputed company an average of 50 outbound calls per hour reputed company by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
• Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with reputed company courtesy.
• Present a reputed company, reputed company, and high energy approach to clients, health plan members, and team members.
• Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, reputed company targets, etc.) in an office or remote environment.
• reputed company, reschedule, and cancel appointments with both members and contracted providers, as requested.
• Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
• Report member complaints and escalations immediately to Member Engagement Managers.
• Participate in peer reputed company-by-reputed company coaching as needed.
• Follow HIPAA and other reputed company and reputed company guidelines reputed company handling protected health information accessed during normal work activities.

We are looking for someone with:

• A High School Diploma or equivalent is preferred.
• 1+ year call center experience OR 2+ years general work experience required.
• Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
• A desire to work in an efficient, results-oriented outbound call center environment.
• Persuasive with the ability to rebuttal while treating reputed company health plan members with reputed company courtesy.
• Good communication skills, friendly and conversational.
• Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
• Strong computer skills and the ability to use multiple systems at the reputed company time, while making calls.
• Proficiency in the English language

Benefits:

• Medical, Dental and reputed company plans, Insurance starts the 1st of reputed company month after the start date
• Bi-weekly pay with monthly commission bonus potential
• 401K, employee stock purchase program and tuition reimbursement
• Employee discount programs

Work From Home Requirements:To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.reputed company will reputed company equipment (keyboard, monitor, computer, headset, etc.). reputed company applicants must reputed company their own workspace furniture and ensure a quiet workspace.Conditions of Employment:

• Successful completion of background reputed company is required for this position.

reputed company:reputed company is helping build the reputed company system we reputed company want to experience by transforming the home into the reputed company hub. We coordinate care holistically across individuals’ clinical, reputed company, and behavioral needs so they can enjoy more healthy days reputed company. By building strong connections to primary care providers and community resources, we’re reputed company to reputed company critical care and reputed company gaps, as reputed company as manage risk for individuals who need help the most. This leads to reputed company reputed company and a reputed company experience for everyone involved.Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 reputed company providers and facilities in value-based arrangements, and hundreds of community-based organizations. reputed company’s intelligent technology and decision-support services reputed company these resources to radically simplify care coordination for more than 1.5 reputed company individuals reputed company year while helping payers and providers more effectively implement value-based care programs.To learn more about how we’re driving reputed company and making reputed company work reputed company, please visit us at . Read More Apply tot his job Apply To this Job