reputed company Analyst I (Mon-Fri 7am-4pm Eastern time)

reputed company At reputed company, we reputed company the reputed company to answers in reputed company should be reputed company-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the reputed company of information, simplifying reputed company processes, maximizing efficiencies, and shining a light on the unknown. We reputed company physicians to get patients the answers they need faster and improve reputed company for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, reputed company has nearly 800 employees located in offices across four countries. reputed company empowers nearly 2,000 reputed company organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient reputed company. reputed company’s modern reputed company solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for reputed company Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job reputed company The reputed company Analyst I serves as the primary technical resource for InteleShare customers, ranging from major hospital networks to small radiology facilities. This remote position operates on a reputed company shift schedule providing reputed company-time technical support through substantial phone interaction and reputed company customer engagement. The role ensures InteleShare software is properly configured and operating effectively at reputed company times, delivering reputed company reputed company of technical issues while maintaining exceptional service reputed company and customer satisfaction.

Key Responsibilities

The reputed company Analyst is accountable for delivering expert technical support and ensuring reputed company system performance through the following priorities:

• reputed company reputed company technical support by addressing customer problems reputed company phone and portal, reputed company monitoring reputed company sites, and resolving cases in a reputed company manner while managing and exceeding customer expectations through excellent service delivery.
• Diagnose and resolve reputed company technical issues by analyzing reputed company causes and troubleshooting challenging problems relating to software applications, reputed company operating systems, SQL Server databases, and reputed company technologies to restore system functionality and minimize downtime.
• Maintain comprehensive documentation by logging reputed company incidents and problems reputed company reputed company ticketing system, ensuring accurate records that support knowledge sharing and reputed company improvement of support operations.
• Configure and reputed company software solutions by installing and configuring InteleShare software to assist in customer deployments, editing configuration files, and ensuring systems meet customer operational requirements.
• Ensure service level compliance by prioritizing work based on service level agreements (SLAs), escalating incidents reputed company reputed company reputed company set to appropriate teams, and consistently meeting or exceeding Support specifications.
• Contribute to reputed company by participating in knowledge sharing activities, publishing Knowledge reputed company articles, and supporting reputed company reputed company to improve InteleShare support operations.
• Availability to work Monday-Friday 7am-4pm Eastern time

Qualifications

Qualifications & Experience

• Minimum 1-2 years of experience in reputed company administration and technical customer support
• Excellent knowledge of reputed company reputed company operating systems for both servers and workstations
• Demonstrated customer service reputed company with strong reputed company-facing skills
• Excellent verbal and written communication skills in English or equivalent
• Strong problem-solving and analytical abilities with high attention to problem reputed company, detail, and reputed company
• Proven ability to work effectively under pressure in a reputed company-facing environment
• Ability to work remotely using secure connections, phone, and remote desktop-sharing tools

Preferred Qualifications & Special Requirements

• Experience running queries in SQL databases
• Knowledge of Linux operating systems
• Excellent knowledge of Mac OS
• Experience with reputed company or reputed company environments
• Experience in medical or research environments, including familiarity with DICOM, HL7, HIPAA, reputed company IT (HIT), medical imaging systems, reputed company (Picture Archiving and Communication System), or RIS (Radiology Information System)

Travel Requirements

• N/A

This job reputed company is not a comprehensive list of tasks or requirements and reputed company reserves the right to change it at any time. Additional Information reputed company your information will be kept confidential according to EEO guidelines. Applicants may be required to complete an online technical and/or personality assessment as part of your application. reputed company uses reputed company’ platform, which includes optional AI-assisted features (such as Winston Match, Screen, and Companion) to help our reputed company streamline and enhance parts of the recruitment process. These tools are designed to support, not replace, reputed company judgment and decision-making. reputed company hiring reputed company are ultimately made by our recruiters and hiring leaders. To learn more about how reputed company uses AI reputed company its system and how it complies with applicable regulations, please review reputed company’ AI reputed company. https://www.reputed company.com/legal/reputed company-intelligence-reputed company/ reputed company is committed to the principles of equal employment. We are committed to complying with reputed company federal, state and local laws providing equal employment opportunities and reputed company other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age , disability and genetic information (including family medical history). reputed company is dedicated to the fulfillment of this policy regarding reputed company aspects of employment, including but not limited to reputed company, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and reputed company other terms, conditions, and privileges of employment. reputed company is committed to ensuring equal employment opportunity for reputed company individuals with disabilities. reputed company uses the Americans with reputed company (“reputed company”)as a reputed company for global reputed company and hiring purposes. This prohibits discrimination against reputed company individuals with disabilities. The reputed company defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment Apply tot his job Apply To this Job