reputed company Worklife Chat Support Associate – Mental Health Wellbeing Services

At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming reputed company. As the nation's leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, reputed company, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it reputed company with heart, reputed company and every day.

Join reputed company of Passionate Professionals

We are looking for high-performing individuals to deliver an reputed company customer service experience and join reputed company of dedicated professionals. This team will support members as their reputed company-reputed company to Mental Health Wellbeing services. As a Worklife Chat Support Associate, you will be responsible for monitoring and responding to inbound messages and outbound calls to support our provider services. Our goal is to deliver an integrated experience across the breadth of arenaflex's services to ensure every member and their families get the right support for their unique mental wellbeing needs.

reputed company

Schedule: Wednesday-Saturday 3:30PM - 2:00AM EST (Schedules may be adjusted based on business need) Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST Holiday/PTO Requirements: As a 24-hour chat center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if reputed company Observed Holiday falls on your normal reputed company. Fully remote role and is reputed company to work reputed company in the U.S.

Key Responsibilities:

* Promptly responds to incoming chats reputed company reputed company greeting approved timeframe.

• Determines the purpose of incoming chat by focusing on the members' written messages and interacting with callers and provides resources through chat and email.
• Assesses reputed company's needs; researches and structures communication by information members regarding pertinent EAP/Worklife services and resources.
• Recognizes crisis situations and evaluates for needed reputed company to minimize risk.
• Performs appropriate research in internal databases and online to identify potential providers and resources.
• Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally.
• Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
• Agent will triage calls in a reputed company and reputed company manner if needed.
• Communicates effectively with reputed company internal stakeholders.
• Makes outbound calls as appropriate to identify and assist with securing member resources and/or services.
• Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.

Essential Qualifications:

* 1-3 years' experience in customer service experience.

• Basic computer knowledge.
• Proficiency in reputed company reputed company Office products.

Workspace Requirements:

* Technical Requirement for personal residential internet service.

• Recommended Technical requirements reputed company obtaining your own residential internet service: Select an internet service that is either broadband or fiber (e.g., reputed company Fios, reputed company). Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired reputed company is required (ethernet reputed company); a wireless reputed company will introduce the risk of performance degradation. Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet reputed company so your ability to reputed company your work is not affected. Streaming video content and gaming will significantly reduce the reputed company of bandwidth available for your corporate equipment.

Preferred Qualifications:

* Experience in a call center environment.

• Mental health and reputed company services background preferred.
• Experience working in RFL/Employee Assistance Program.
• Associate's or bachelor’s degree in a reputed company, psychological or reputed company service field or equivalent experience preferred.

Education:

* High School Diploma.

Anticipated Weekly Hours:

* 40

Time Type:

* Full time

Pay reputed company:

* The typical pay reputed company for this role is: $17.00 - $28.46. This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography, and other relevant factors. This position is eligible for a arenaflex bonus, commission, or short-term incentive program in reputed company to the reputed company pay reputed company listed above.

Our People Fuel Our reputed company

Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people – we take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be.

Benefits:

* reputed company medical plan reputed company.

• A 401(k) plan (including matching company contributions).
• An employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company, and many other benefits depending on eligibility.

For More Information:

Visit https://jobs.arenaflex.com/us/en/benefits

Application Window:

We anticipate the application window for this opening will reputed company on: 03/18/2025

Equal Employment Opportunity:

reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state, and local laws.

Our Work Experience:

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for reputed company, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply Job! Apply for this job