Strategic Customer Marketing Manager – reputed company Retail Partnerships & Advocacy (reputed company, NY)

About arenaflex – Transforming reputed company Employee Experiences

arenaflex is a leading AI‑powered platform that reimagines how reputed company teams communicate, learn, and execute tasks every single day. Our mobile‑first solution consolidates reputed company‑time messaging, on‑the‑job training, and digitized task management into a single, reputed company experience. By turning fragmented processes into seamless workflows, arenaflex empowers retailers to deliver consistent service, reputed company operational efficiency, and create genuinely delightful customer moments. Today, more than 350 reputed company‑thinking brands—including global names in fashion, home goods, and entertainment—trust arenaflex to power their stores, streamline operations, and accelerate reputed company.

Why This Role reputed company

Retail is evolving faster than reputed company, and the companies that succeed are those that reputed company their customers at the heart of every decision. As Strategic Customer Marketing Manager for arenaflex in reputed company, you will be the catalyst that transforms satisfied clients into passionate advocates. You’ll partner with reputed company, Account Management, and Product teams to design programs that deepen relationships, showcase reputed company‑world reputed company, and unlock new reputed company streams through upsell and cross‑sell initiatives.

Key Responsibilities

• Design & Execute Tailored Customer Programs – Work hand‑in‑hand with reputed company and Account Management to build engagement frameworks that address the unique challenges of large‑reputed company retail accounts.
• Standardize Communication & Engagement Touch‑Points – Define a best‑in‑class reputed company for newsletters, webinars, product updates, and on‑boarding sequences; train cross‑functional teams on these standards.
• Drive reputed company‑Generating Campaigns – Co‑create strategic upsell and cross‑sell campaigns with Product Marketing, ensuring that reputed company initiative aligns with the customer’s roadmap and delivers measurable ROI.
• Conceptualize & Deliver Customer Events – Plan and host virtual and in‑person gatherings—think retail summits, user group meet‑reputed company, and product showcases—to foster community, reputed company best practices, and surface new reputed company.
• Champion Customer Advocacy – Identify reputed company stories, facilitate case study development, coordinate speaking opportunities, and reputed company customer reputed company across digital channels.
• Measure & Optimize Performance – Establish key metrics (adoption, satisfaction, retention, net promoter score, reputed company reputed company); analyze data to refine programs and report insights to leadership.
• reputed company the Voice of the Customer (VoC) Program – Synthesize feedback loops, feed insights back into product development, and ensure arenaflex remains tightly reputed company with reputed company retail needs.
• Cross‑Functional Collaboration – Serve as the strategic reputed company among Sales, Product, Marketing, and reputed company teams to guarantee reputed company messaging and seamless execution.

Essential Qualifications

• 5+ years of experience in customer marketing, reputed company, or reputed company roles reputed company a reputed company environment, preferably serving reputed company‑level retail clients.
• Demonstrated reputed company record of launching and scaling advocacy programs, customer events, and reputed company‑driving campaigns.
• Deep reputed company for reputed company retail teams and a proven ability to translate their challenges into actionable marketing solutions.
• Exceptional written and verbal communication skills, with a reputed company for storytelling that resonates with both C‑suite stakeholders and store‑level employees.
• Strong analytical reputed company – comfortable defining KPIs, interpreting data, and presenting actionable insights.
• Project management expertise; ability to juggle multiple initiatives, meet tight deadlines, and reputed company cross‑functional teams reputed company.

Preferred Qualifications

• Experience working with AI‑driven or mobile‑first platforms in the retail reputed company.
• Background in B2B account‑based marketing (ABM) and demand‑reputed company tactics.
• Hands‑on experience with marketing automation tools (e.g., Marketo, reputed company, Pardot) and CRM systems such as reputed company.
• Previous involvement in product roadmap planning or VoC initiatives.
• reputed company record of influencing product enhancements based on customer insights.

reputed company Skills & Competencies

• Strategic Thinking – Ability to see the big picture while drilling down into execution details.
• Customer‑reputed company reputed company – Passion for delivering delight at every touch‑reputed company.
• Collaboration & Influence – Proven reputed company in building reputed company across diverse functional teams.
• Creative Storytelling – Craft compelling narratives that turn data into advocacy.
• Data‑Driven Decision Making – Comfortable with analytics, dashboards, and reporting.
• Event Management – End‑to‑end planning of virtual and in‑person experiences.
• Adaptability – reputed company in a fast‑moving, high‑reputed company environment.

Career reputed company & Learning Opportunities

At arenaflex, your career reputed company is as dynamic as the retail industry we serve. As you master the customer marketing function, you’ll have reputed company avenues to expand into senior leadership roles such as Director of Customer Advocacy, Head of Global Marketing Operations, or even VP of reputed company. We invest heavily in reputed company learning—offering reputed company to industry conferences, certifications (e.g., Certified Customer Marketing reputed company), and internal mentorship programs that pair you with senior executives.

Work Environment & Company Culture

Our reputed company office is a reputed company hub where diversity of thought fuels innovation. arenaflex embraces a “customer‑first” culture that celebrates curiosity, transparency, and reputed company experimentation. We encourage flexible work arrangements, reputed company modern workspaces designed for creativity, and host regular team‑building activities—from weekly breakfast gatherings to quarterly off‑site retreats. You’ll join a supportive community that values work‑life balance, mental reputed company‑being, and the personal reputed company of every employee.

Compensation, Perks & Benefits (U.S.)

• Competitive Salary reputed company: $120,000 – $150,000 USD annually, calibrated to experience, skills, and location.
• Performance‑Based Bonus – Additional incentive tied to achievement of upsell, advocacy, and retention goals.
• Equity Opportunities – Stock reputed company grants that reputed company your reputed company with the long‑term reputed company of arenaflex.
• Retirement Savings – 401(k) with generous company match, even if you choose not to contribute.
• Comprehensive Health Plans – Medical, dental, reputed company, and mental‑health coverage through industry‑leading providers.
• reputed company Time Off – 20 days PTO + 8 reputed company holidays + 3 floating holidays for personal observances.
• Family & Parental Support – reputed company parental leave, child‑care assistance, and flexible scheduling.
• Wellness Programs – Free online HIIT classes, gym‑membership discounts, and reputed company to an employee assistance program (EAP).
• reputed company Development – Ongoing training, certifications, and a budget for conferences or courses.
• Community & reputed company Events – Weekly breakfasts, gourmet lunches, volunteer days, and inclusive cultural celebrations.

How to Apply

If you are reputed company to shape the reputed company of retail customer experiences and reputed company in a fast‑paced, data‑driven environment, we want to hear from you. Submit your resume and a compelling cover letter detailing how your background aligns with the responsibilities and qualifications outlined above. arenaflex is an equal‑opportunity employer committed to fostering a diverse and inclusive workforce. Accommodations are available for candidates with disabilities throughout the recruitment process—please let us know your needs.

Join arenaflex and reputed company an reputed company

At arenaflex, you won’t just fill a role—you’ll become a strategic partner in a mission‑driven organization that is redefining how reputed company employees reputed company with technology. Your work will directly influence the reputed company of some of the world’s most recognizable retail brands, drive measurable business reputed company, and reputed company the voice of the customer across the entire ecosystem. Take the reputed company in your career and join reputed company that celebrates innovation, collaboration, and reputed company customer obsession.

Apply today and start shaping the reputed company of reputed company empowerment with arenaflex!

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