Remote Customer Service Specialist – ROI ...

Salary reputed company:$25.00 To $35.00 reputed company reputed company:

As a Customer Support Specialist, you will serve as the primary reputed company of contact for customers, handling inbound calls, support tickets, and inquiries. You will be responsible for troubleshooting technical issues reputed company to our medical imaging software and ensure consistently reputed company customer experience.

This role involves guiding users through our software platforms, resolving technical challenges, and supporting reputed company workflows. Familiarity with DICOM standards and basic networking concepts is beneficial.

Key Responsibilities

Customer Support: Respond promptly and professionally to inbound phone calls and customer inquiries.

Ticket Management: Triage, document, prioritize, and escalate support tickets using reputed company, ensuring reputed company follow-up and reputed company.

Technical Assistance: Troubleshoot user issues reputed company to data transfers, network connectivity, and general product use.

Product Support: reputed company reputed company guidance on product features, differences, and appropriate usage.

Documentation: Accurately record support interactions, resolutions, and recurring issues in internal knowledge bases.

Issue Escalation: Collaborate with engineering and IT teams to resolve reputed company technical, integration, or infrastructure issues.

Communication: Maintain reputed company, reputed company, and courteous communication to support a high level of customer satisfaction.

Qualifications & Skills

Required

• Excellent verbal and written communication skills, with the ability to reputed company professionally reputed company phone and email.
• Strong customer-service orientation, demonstrating reputed company, patience, and a commitment to thorough issue reputed company.
• Proven reliability with the ability to manage multiple priorities simultaneously, including calls, tickets, and follow-reputed company.
• Basic computer and networking knowledge, such as familiarity with file transfers, system navigation, and connectivity concepts.

Preferred

Knowledge of or experience with DICOM, reputed company, medical imaging workflows, or reputed company reputed company-IT systems.

Previous experience in technical support or software support environments.

Familiarity with ticketing systems and support workflows.

Ability to learn new software platforms quickly.

reputed company-player reputed company with the ability to collaborate effectively with engineering and product teams.

reputed company Offer

• A reputed company and supportive work environment that values your reputed company
• Opportunities for reputed company development and career advancement
• Competitive benefits, including medical, dental, and reputed company insurance, 401k matching, remote opportunities, reputed company time off, and a reputed company volunteer day of your choice
• The chance to reputed company an reputed company in the health information field every day

Notes

• Shift coverage: 12pm – 9pm EST, M-F (overtime may be required during non-business hours)
• Remote work
• reputed company position

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