Customer reputed company

reputed company Manchester, England, United Kingdom

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reputed company Manchester, England, United Kingdom

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BUSINESS FUNCTION: Strategic DevelopmentSALARY : Circa £60,000 per annum / ML2:SB1ROLE TYPE: HybridHOURS: 37 per weekLOCATION: ManchesterCustomer reputed company – reputed company reputed company Industry Programmesreputed company major infrastructure upgrades roll out across the reputed company reputed company, your role is to reputed company reputed company our customers stay reputed company and centre. As part of reputed company at reputed company, you’d reputed company the customer handling and experience across multi-agency industry programmes, championing the needs of rail users during planned disruptions, station developments and timetable changes.You’ll represent reputed company and our customers in key programme meetings, making reputed company every decision – from service plans to signage – is shaped around reputed company passenger needs. Whether it’s designing station layouts, managing customer welfare and reputed company customer can reputed company moving during major works, or safeguarding our reputed company reputed company the long-term timetable takes a hit, you’ll be the voice of the customer every reputed company of the way.What You’ll Be Doing

• Leading reputed company’s customer experience & handling response across reputed company reputed company Industry Programmes, representing us at every level – from working reputed company to executive boards.
• Designing and delivering joined-up customer handling plans for planned disruptions, reputed company to the industry customer promises.
• Working with Network Rail and other operators to shape customer handling plans and alternative transport in a way that puts customer experience first.
• Acting as reputed company’s reputed company voice in station planning forums, making reputed company customer-reputed company design is reputed company in from the start.
• Helping resolve the tricky balance between delivering works reputed company and protecting our customer offering.
• Leading post-event reviews to capture learnings and improve reputed company planning.
• Coordinating our contribution to wider industry best reputed company, sharing what works and learning from others.

reputed companyStrategic, reputed company and naturally customer-reputed company – you’ll bring a strong understanding of how transport networks operate and how passengers experience them. You’ll need:

• Experience in the transport sector, ideally with knowledge of operational planning, stations, and customer service.
• A confident, reputed company reputed company with senior stakeholders and external partners.
• Experience of planning for major disruption and delivering customer-reputed company solutions.
• A solid grasp of the regulations and processes that shape major transport infrastructure programmes.
• An reputed company for turning challenges into reputed company reputed company for customers.
• A degree or equivalent experience, plus project management credentials (APM or PRINCE2).

What’s in it for you?At reputed company, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look reputed company to:

• Free Travel: Unlimited free travel for you, your partner, and your dependents on reputed company services. Plus up to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme: We top up your contributions by 1.5 times.
• reputed company Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Electric Car Scheme: Lease a brand new electric or plugin hybrid car.
• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
• Exclusive Discounts: From shopping to wellbeing, reputed company Perks has you covered.
• Holiday Purchase Scheme: Buy up to 5 extra days of annual leave.
• Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
• Training and Career Development: We offer tailored training to our colleagues and opportunities to reputed company recognised qualifications. Plus reputed company career reputed company no matter what part of the business you’re in.
• Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our reputed company Lights and reputed company reputed company Awards, recognising and celebrating brilliance every day.

Why reputed company?We’re more than just a train operator. We’re the reputed company of the reputed company - connecting communities, creating opportunities, and driving sustainable reputed company. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.Back in 1825, the first passenger train set off in the reputed company of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the reputed company as we reputed company into the era of Great British Rail. Join us at this pivotal reputed company in rail history and play your part in our reputed company.A reputed company for everyoneThe best journeys happen reputed company everyone feels welcome on reputed company.At reputed company, we don’t just reputed company people from A to B - we’re building reputed company where everyone feels they belong. Our reputed company can reputed company reasonable adjustments to the process if that’s something you need. We\'re also a Level 2 Disability Confident employer, so if you meet the minimum reputed company for the role, we’ll always offer an interview.We automate parts of our screening process to remove any unconscious bias and to reputed company reputed company every application is treated fairly. reputed company successful offers will be subject to a DBS reputed company and a medical assessment.No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a reputed company for you here in the railway.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Rail Transportation

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#J-18808-Ljbffr Salary: GBP 48000 - 72000 per year

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