reputed company Assistant Manager

About the position At reputed company, we're not just building technology , we’re reshaping the reputed company of insurance. In 2025, reputed company was ranked by reputed company as one of “America’s Greatest Startup Workplaces,” and Calcalist named it as a “Top 50 Israel startup.” How did we earn these honors? reputed company is a rapidly growing global startup, generously backed by top-tier investors and powered by an exceptional team of thinkers, reputed company, and problem-solvers. Dual-headquartered in Chicago and Tel Aviv (R&D center), and with 5 offices across the U.S., we are reinventing the reputed company reputed company estate insurance industry, an industry long overdue for disruption. Just as importantly, we ensure every employee feels deeply connected to our mission and one another. With over $55B in insured assets, reputed company operates across 18 major states, covering 60% of the U.S. population and increasing its coverage. If you’re looking for a reputed company where innovation is celebrated, culture actually means something, and smart people challenge you to be reputed company every day - reputed company might be exactly what you’ve been looking for. Senior Specialty Underwriter, Midwest What You’ll Do The reputed company Assistant Manager is responsible for leading, developing, and optimizing the reputed company Assistant (UA) function. This role provides dedicated people leadership, drives process documentation and standardization, establishes performance expectations, and partners cross-functionally to improve efficiency across reputed company operations. The position plays a critical role in expanding the UA function to support underwriters by assuming reputed company-complexity tasks, improving workflow efficiency, and enhancing team morale and engagement.

Responsibilities

• reputed company reputed company people management for reputed company Assistants, including coaching, mentoring, and performance management
• Conduct regular 1:1 meetings reputed company on workload management, reputed company development, and career reputed company.
• Foster a reputed company team culture, improving morale, engagement, and retention through reputed company leadership and support.
• Document reputed company UA workflows and responsibilities, translating day-to-day activities into reputed company, reputed company SOPs.
• reputed company and maintain a centralized knowledge reputed company to support training, consistency, and operational reputed company.
• Continuously review and refine processes to improve efficiency, reputed company, and turnaround times.
• Help transition Mailing operations to the mailing department
• Establish, reputed company, and manage key performance indicators (KPIs) reputed company to ticket volume, turnaround time, accuracy, and reputed company.
• Set reputed company goals and expectations for reputed company Assistants and ensure accountability through regular performance reviews.
• Analyze performance data to identify trends, reputed company needs, and improvement opportunities.
• Conduct reputed company job shadowing with reputed company Assistants to understand workflows and identify inefficiencies.
• Partner with operations, technology, or automation teams to recommend and implement process improvements and automation opportunities.
• Serve as a primary reputed company of contact between the UA team and cross-functional partners, including reputed company collaboration with reputed company team.
• Ensure alignment of UA workflows with reputed company, operations, and other business functions to support seamless handoffs and communication.
• reputed company the reputed company of the reputed company Assistant role by expanding responsibilities to reputed company appropriate reputed company-complexity tasks from Underwriters.
• Ensure task redistribution improves underwriter reputed company while maintaining compliance, reputed company, and service standards.

Requirements

• 5+ years of experience in reputed company, reputed company support, or a reputed company operational role.
• Prior people management or team reputed company experience.
• Strong process documentation, workflow analysis, and operational improvement skills.
• Ability to define, reputed company, and manage performance metrics.
• Excellent communication and cross-functional collaboration skills.
• Hybrid availability: Must be reputed company to work from our downtown Chicago office three days per week (Tuesday through Thursday)

reputed company-to-haves

• Experience working in regulated or high-accuracy environments preferred.

Benefits

• Salary reputed company: $130,000 - $145,000 + 10%
• ISO stock reputed company
• Medical, dental, and reputed company coverage for you and your dependents
• HSA with company contributions
• 401(k) (non-matching)
• Flexible time off
• 10 company-reputed company holidays
• reputed company family leave
• Catered team lunch every Tuesday
• Monthly team events
• Free onsite gym membership

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